FRONT OFFICE & CUSTOMER SERVICE EXECUTIVE

•  Manage the Gasfil Head Office reception and ensure a professional and welcoming
• environment at all times.
•  Receive and welcome all visitors, customers, suppliers, partners, and other stakeholders.
•  Manage visitor registration and ensure visitors are directed to the appropriate personnel.
•  Coordinate appointments and manage the reception diary.
•  Screen and direct incoming calls and inquiries to the relevant departments.
•  Receive and distribute correspondence, documents, parcels, and other office deliveries.
•  Maintain an organized reception and front-office environment.
•  Maintain confidentiality when handling sensitive company or visitor information.

•  Professionally host senior executives, government officials, investors, partners,
• customers, and other high-level visitors to Gasfil Headquarters.  Ensure VIP visitors receive an exceptional experience from arrival to departure.
•  Coordinate meeting rooms, refreshments, visitor access, and other logistical
• requirements.
•  Liaise with senior management to ensure meetings and visits are properly coordinated.
•  Prepare meeting rooms and ensure they are professionally presented.
•  Maintain a high standard of corporate hospitality and professionalism.
•  Support management in coordinating external meetings and official visits when required.

•  Serve as a key customer contact point for Gasfil customers seeking information or
• assistance.
•  Respond professionally and promptly to customer inquiries received through telephone
• and approved communication channels.
•  Provide customers with accurate information on Gasfil products, services, projects,
• Autogas conversion, LPG, stations, and other offerings as guided.
•  Understand customer needs and direct complex or technical inquiries to the relevant
• department.
•  Follow up with customers to ensure their inquiries and concerns are resolved.
•  Maintain accurate records of customer interactions and inquiries.
•  Escalate customer complaints appropriately and follow through to ensure closure.
•  Identify recurring customer concerns and communicate these to management for
• improvement.

• Follow up on leads generated through marketing campaigns, activations, promotions,

•  Contact prospective customers by phone and other approved channels.
•  Understand the customer's requirements and recommend appropriate Gasfil products or

•  Use strong persuasion and consultative selling skills to move prospects through the

•  Overcome customer objections and provide appropriate responses.
•  Convert qualified leads into customers and hand over confirmed business to the relevant

•  Track lead status from initial contact through to conversion or closure.
•  Conduct follow-ups within agreed timelines.
•  Provide daily/weekly lead conversion reports as required.

•  Support the smooth day-to-day running of the Head Office.
•  Maintain reception and front-office records.
•  Manage office calendars, meeting schedules, and visitor appointments.
• Coordinate basic office supplies and communicate replenishment requirements.
• Support document filing and administrative record-keeping.
•  Assist with coordination of internal meetings and company events.
•  Ensure reception equipment and facilities are functioning properly and report any issues

•  Support the Administration and HR teams with general administrative tasks when

•  Maintain an accurate database of customer inquiries, prospects, leads, and conversions.
•  Record all customer interactions and follow-up activities.
•  Prepare regular reports on:

•  Track conversion rates and identify opportunities for improving lead performance.
•  Maintain confidentiality and accuracy of customer information.

4. QUALIFICATIONS & EXPERIENCE

•  Diploma or Bachelor's Degree in Business Administration, Marketing, Sales, Hospitality,
• Communications, Customer Service, or a related field.
•  Minimum 2–4 years of relevant experience in front office, customer service, sales, call
• center, hospitality, or a similar customer-facing role.
•  Proven experience in handling customers and managing inquiries professionally.
•  Demonstrable experience in lead follow-up and conversion will be an advantage.

•  Sales professionals
• Customer Service Executives
•  Call Center / Contact Center professionals
• Activation and Promotions professionals
•  FMCG sales and promotions
  
• Hospitality / Front Office professionals
•  Retail sales professionals
• Telecommunications customer service or sales professionals

•  Strong interpersonal and communication skills.
•  Professional telephone etiquette.
• Ability to handle difficult customers calmly and professionally.
•  Strong listening and problem-solving skills.

•  Strong persuasion and negotiation skills.  Ability to identify customer needs and recommend appropriate solutions.
•  Strong objection-handling skills.
•  Proven ability to close leads and convert prospects into customers.
•  Target-oriented and commercially driven.

•  Exceptional organizational and time-management skills.
•  Ability to manage multiple tasks simultaneously.
•  Strong attention to detail.
•  Ability to prioritize urgent and important tasks.
•  Excellent record-keeping and follow-up discipline.

•  Excellent personal presentation.
•  Confident and articulate.
•  Mature and discreet when dealing with senior executives and VIP visitors.
•  Ability to represent Gasfil professionally at all times.
•  High level of integrity and confidentiality.

•  Proficiency in Microsoft Office, particularly Word, Excel, Outlook, and PowerPoint.
•  Ability to work with CRM systems or customer databases.
•  Comfortable using telephone and digital communication platforms for customer