Gember Supervisor

Department: Supply Chain – Warehouse Operations
Location: Kiambu County
Reports To: Deputy Lead – Warehouse Gemba Operations

1. ROLE PURPOSE
The role holder is responsible for ensuring physical stock integrity, traceability, safety, and disciplined execution within Gemba by enforcing strict stock control processes, maintaining accurate documentation, and overseeing outsourced workforce activities. The role acts as the critical link between physical warehouse operations and Warehouse Systems & Stock Control to ensure accurate reconciliation, early detection of variances, and full compliance with SOPs and audit standards.

2. KEY ACCOUNTABILITIES
• Own end-to-end execution within Gemba , ensuring adherence to SOPs, FIFO/FEFO principles, SKU segregation, and prevention of unauthorized stock movements.
• Enforce strict traceability controls by ensuring all stock movements are physically verified, recorded in the Bin/Traceability Register, and signed off, with immediate escalation of any control
breaches.
• Maintain discipline between pickers and clerks by ensuring all stock issues are formally requested, verified, and issued, eliminating informal or self-picking practices.
• Conduct and sign off daily opening and closing stock counts jointly with the Gemba Clerk, ensuring immediate investigation and escalation of any variances.
• Perform regular random physical stock checks to validate accuracy, deter losses, and ensure full SKU coverage within defined cycles.
• Communicate daily verified stock positions to Warehouse Systems & Stock Control to support reconciliation with SAP/system balances and resolve discrepancies.
• Supervise outsourced workforce performance, ensuring compliance with operational standards, zoning discipline, and contractor accountability.
• Ensure operational readiness of equipment and facility conditions, maintaining safe, organized, and efficient working environments.
• Conduct routine safety walkthroughs to enforce PPE compliance, housekeeping standards, and adherence to legal and company safety requirements.
• Identify, document, and escalate all operational, stock, safety, and compliance exceptions, ensuring full transparency and governance.

4. QUALIFICATIONS & EXPERIENCE
• Diploma in Supply Chain, Logistics, Warehouse Management, or related field
• 3–5 years’ experience in warehouse operations, stock control, or Gemba supervision
• Strong understanding of inventory control, traceability systems, and warehouse processes
• Working knowledge of SAP or warehouse management systems is an added advantage

5. CORE COMPETENCIES
Stock Control & Accuracy | Operational Discipline | Attention to Detail | Accountability | Leadership &
Supervision | Problem Solving | Safety Awareness