General manager ZAMBIA & NIGERIA
WORK GLOBAL CAREERS LIMITED
Creative & Design
Job Summary
Role Summary: The General Manager will oversee and drive retail operations across Zambia and Nigeria. The role focuses on sales growth, P&L management, team leadership, customer experience, inventory control, and strategic market expansion.
- Minimum Qualification : Bachelors
- Experience Level : Executive level
- Experience Length : 18 years
Job Description/Requirements
Key Responsibilities:
Lead and execute retail strategies aligned with business goals.
Drive sales targets, analyze KPIs, and deliver strong P&L performance.
Oversee store operations, inventory, supply chain, VM standards, and SOP compliance.
Lead, coach, and develop high-performing retail teams.
Strengthen customer service, CRM, loyalty programs, and loss-prevention measures.
Collaborate with Buying & Planning teams on stock, product mix, and OTB adherence.
Work with Marketing to plan and execute promotional activities.
Conduct market research and support expansion into new locations.
Ensure compliance with legal, health, and safety requirements.
Maintain strong relationships with senior stakeholders and partners.
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Qualifications:
Bachelor’s degree in Business, Retail Management, or related field.
18–20 years’ experience in senior retail leadership (Africa experience required).
Proven ability to exceed sales and P&L targets.
Strong operational, strategic, and analytical skills.
Excellent leadership, communication, and interpersonal abilities.
Fluency in English; French/Portuguese is an added advantage.
Ability to travel up to 70–75%.
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