JOB TITLE HEAD OF OPERATIONS MANAGER

NATURE OF JOB FULL TIME

SALARY USD 2,500

JOB LOCATION SEYCHELLES

DUTIES AND RESPONSIBILITIES

Operational Management

Lead and coordinate the daily operations of three operational units.
Ensure the timely and efficient delivery of municipal, commercial, and industrial waste collection services.
Develop and implement operational plans, schedules, and resource allocation strategies.
Monitor operational performance against established KPIs and service level agreements.
Ensure continuity of operations and effective response to operational challenges and emergencies.

Team Leadership and People Management

Supervise, motivate, and develop operational supervisors, drivers, loaders, and support staff.
Conduct regular team meetings and performance reviews.
Foster a culture of accountability, teamwork, safety, and customer service excellence.
Identify training needs and coordinate staff development initiatives.
Manage workforce planning, attendance, and disciplinary matters in accordance with company policies.

Fleet and Asset Management

Optimize the utilization of vehicles, machinery, equipment, and operational assets.
Coordinate preventive maintenance schedules to minimize downtime.
Monitor vehicle performance, fuel consumption, and operational costs.
Ensure operational equipment remains safe, functional, and compliant with regulatory standards.

Health, Safety, Environment and Compliance

Ensure full compliance with health, safety, environmental, and waste management regulations.
Promote and enforce safe working practices across all operational sites.
Conduct regular safety inspections, audits, and risk assessments.
Investigate incidents, accidents, and near misses and implement corrective actions.
Ensure compliance with contractual obligations, company policies, and industry standards.

Service Quality and Customer Satisfaction

Monitor service delivery standards and address operational issues promptly.
Ensure customer complaints and service requests are investigated and resolved effectively.
Work closely with clients, municipal authorities, and other stakeholders to maintain high service standards.
Implement initiatives to improve operational efficiency and customer satisfaction.

Budget and Cost Control

Reporting and Continuous Improvement

Prepare weekly, monthly, and quarterly operational performance reports.
Analyze operational data and recommend process improvements.
Develop and implement strategies to improve productivity, service quality, and operational efficiency.
Support business growth initiatives and operational expansion projects.

KEY REQUIREMENT SKILLS AND QUALIFICATION

Diploma or Degree in Operations Management, Waste Management, Business
Administration, Logistics, Supply Chain Management, or a related field.
Minimum of 3–5 years supervisory or management experience in operations, logistics, waste management, transportation, or a related industry.
Experience managing multiple teams and field-based operations.
Strong knowledge of operational planning and resource allocation.
Valid driving licence.
Experience in waste management, environmental services, sanitation, or municipal service operations.
Health and Safety certification.
Experience managing large vehicle fleets and operational assets.

HOW TO APPLY

If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
Interviews will be carried out on a rolling basis until the position is filled.
Only the shortlisted candidates will be contacted.

HEAD OF OPERATIONS MANAGER

Brites Management Services Limited