Head Of Technology

Key Responsibilities

Technical Leadership & Delivery

Lead, mentor, and manage the technical team (~8 staff) across cybersecurity and MSSP service lines

Own solution architecture, POC design, and technical delivery for all client engagements

Enforce technical standards, deployment methodologies, and quality assurance

Oversee client onboarding and drive service delivery KPIs (uptime, incident response, SLA adherence)

Account Management & Client Relationships

Serve as technical account lead for key enterprise clients

Conduct regular Quarterly Business Reviews (QBRs) with performance data, roadmaps, and upsell recommendations

Build relationships with technical and executive stakeholders at banks, telcos, and large retailer

Identify opportunities to expand managed service adoption and cross-sell across solution pillars

Business Acumen & Strategic Contribution

Support revenue growth strategy, focusing on MRR growth through managed service retainers

Lead technical content for bids, tenders, and proposals

Evaluate new vendor partnerships and service line extensions

Represent us at industry events and client briefings

Qualifications & Experience

Essential

Bachelor’s degree in Computer Science, IT, Engineering, or related field (Master’s an advantage)

Minimum 8 years in IT/cybersecurity, with at least 3 years in a technical leadership role

Hands-on experience with endpoint security, SIEM, SOC operations, or threat intelligence platforms

Proven track record managing enterprise client relationships and delivering complex tech projects

Strong business acumen – ability to translate technical capability into commercial value

Excellent communication skills and confidence engaging C-suite stakeholders

Technical Competencies

Cybersecurity vendor platforms (EDR, XDR, Identity Protection, firewalls)

SIEM/SOC tooling and MDR service delivery

Unified Communications: 3CX, VoIP, contact centre systems

Cloud infrastructure (AWS, Azure, GCP), network security, enterprise IT architecture

Familiarity with CBK Cybersecurity Guidelines, ISO 27001, NIST CSF

Highly Desirable

Certifications: CISSP, CISM, CrowdStrike CCFA/CCFR, Microsoft Azure/Security, or equivalent

Experience with public sector tenders and government procurement in Kenya

Prior MSSP, cybersecurity reseller, or VAR environment experience

Knowledge of East African market (banking, telco, retail, insurance)

What We Offer

Senior leadership role with real influence on technical and growth strategy

Competitive salary + performance-based incentives aligned to revenue growth

Exposure to leading-edge cybersecurity and communications platforms

Continuous professional development, vendor certifications, and training

Collaborative, high-performance culture with direct access to executive leadership

Opportunity to shape Kenya’s cybersecurity landscape