Inside Sales Representatives/Telesales Representatives - 5 Positions

Poa Internet

Job Summary

Make sales and hit the number! Be part of the team that aims to deliver 60% of the total company sales.

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

IMPORTANT
Only applications received via BrighterMonday will be considered. Any phone calls, emails or other types of canvassing may lead to your application being disqualified.
Please do not apply if you do not meet the minimum requirements set out below.

Role Scorecard

Reporting to:
Inside Sales Manager Job Grade B1
Mission Statement for the Role: Exceed your sales numbers through exceptional telephone salesmanship, creatingleads, initiating prospect calls and establishing ongoing rapport with existing and potential customers. Be part of the team that's aiming to deliver over 60% of the total sales into the company.
Overall Responsibility
Make sales and hit the number! Be part of the team that aims to deliver 60% of the total company sales.
Financial: Collect payments from customers via M-PESA
People: None

Key SMART Results for A-Player Success
1 Achieve an average of above 100 sales per month on rolling 3 month average

Target, Year 1
End 2021

Key SMART Results for A-Player Success
2 Adhere to prescribed inside sales process with zero deviations ensuring the highest industry customer satisfaction rates

Target, Year 1
End 2021

Key SMART Results for A-Player Success
3 Achieve a 100% work attendance record with an absence management that is fully compliance to company policies and procedures

Target, Year 1
End 2021

Key SMART Results for A-Player Success
4 Make a minimum of 100 unique calls daily through 3CX (inbound and outbound).

Target, Year 1
End 2021

Key SMART Results for A-Player Success
5 Ensure all leads allocated to you on Sales Lead Gen Database are contacted within the timelines agreed upon with the Inside Sales Manager and have a corresponding most recent update on the Sales Lead Gen Database with all fields filled

Target, Year 1
End 2021

Level of Management Experience required (Mandatory & Nice to Have)
None

Department stage of development where this role sits (starting, preparing for scale, scaling, mature)

Core energy required for this position (e. g. Sirdar Profile Type)

Rapid Scale and Growth

Doer / Positive/ Aggressive

Key Competencies

1 Relentlessly driven and highly competitive to succeed

Criticality (H,M,L)
H

Key Competencies
2 Exceptional Salesmanship skills

Criticality (H,M,L)
H

Key Competencies
3 Tactical, scrappy, relentless energy and focus to exceed targets

Criticality (H,M,L)
H

Key Competencies
4 Ownership of Clarity, Accuracy of Forecasting and Credible Pipeline management of opportunities

Criticality (H,M,L)
H

Key Competencies
5 Ideally experience selling home internet services on the phone, and ideally into low income and informal communities

Criticality (H,M,L)
H

Key Competencies
6 Provide ongoing and timely feedback on all your sales activities not limited to your up-to-date prospects list, competitor information, network issues, theft, non-compliance by our customers on our home internet service and other ad hoc reports

Criticality (H,M,L)
H

Mandatory Criteria if Any (e.g. must have directly managed at least ten people) with no exceptions to hire.
1 Minimum of 1 year experience in selling or supporting home internet customers in a busy Telesales / Inside Sales
2 Must have owned and delivered on a Sales Number
3 Must have exceptional customer service, telephone etiquette, communication skills and working knowledge of latest technology in inside sales (telesales) organisation

Important Safety Tips

1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

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