Assessment

IT Customer Care Representative

Why is there a skills assessment?
The employer wants to assess each candidate equally and fairly, and give you the opportunity to show your abilities.
How long is the assessment?
Normally between 25 - 45 mins depending on the skill being assessed.
Can I retake the assessment?
No, you can't re-take an assessment
Make sure you are ready and can focus 100% with no distractions.

Job Summary

We are a Fleet Management company based in Nairobi with a branch in Mombasa. We are looking for a customer care representative with experience in Customer Service and after sales service.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Salary: Kshs 25,000

1. Ensuring reminder emails on subscriptions are sent out every month
2. Follow-up on installations
3. Programming tracking systems
4. Responding to customer queries on tracking system
5. Creating customer logins
6. Scheduling sms customer reminders
7.Generating daily, weekly and monthly reports.
8. Any other customer service duties that will be assigned.

Requirements  
•  Must have minimum diploma in IT
•  Must have experience in customer service
•  Over two years experience
•  Must be proficient in Microsoft excel and word
•  Between 24-30 years

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1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

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