Job Description Avenue Hospital was founded in for the purpose of managing the outpatient department at the Hospital, and to extend medical services to corporate clientele through an innovative concept of Managed Healthcare.Job Objective/PurposeProvision of quality care and quality services in line with Avenue Healthcare’s defined policies, protocols, procedures and standards.Key Responsibilities Accurate and clear documentation of patient history, physical examination, investigations, and management.Initiate and maintain proper management and treatment of patientsAppropriate and early consultation and referral of patients to specialists.Daily updates of the patients progress to the patient and the next of kin.Facilitates patient admissions, necessary consents and discharges.Undertake clinical procedures per training.Conducting CMEs and research.Participate in morbidity and mortality meetings as required.Participation in incident reporting, root cause analysis and Quality Improvement PlanTo champion evidence based practice and continuous skill improvementRotation in various departments as and when requiredReview of medical reports and provision of patient updates to insurance companies.Participation in daily/weekly/monthly staff meetings.Conduct timely ward rounds and patient reviewsEnsure that the resources needed to provide quality care are available for each patient in the unit (required HR, equipment, supplies, services).Report and escalate any deficiencies to the HOD/Hospital Manager.Maintain a positive work attitude and foster team work.Maintain patient privacy and confidentiality at all times.Ensure patient satisfaction through quality of care, communication, feedback and escalation through the standardized tool for patient satisfaction measurement and demonstrate follow-up and improvement. Ensure the facility is financially viable and demonstrate growth;Increase the quality and diversity of services offered in the facility. Support marketing activities to ensure growth in client numbers.Ensure financial objectives are met by managing costs within budget, timely and accurate billing of drugs and services, enforcing exclusions, seeking pre-authorizations, proper documentation and timely delivery of invoices.Work closely with the credit controller to monitor patient limits.Ensure that avenue corporate governance policies are adhered to.Prevent, detect and report any fraud or criminal activityImplement audit recommendationsEnsure adequate knowledge of all Avenue policies, procedures and systems as outlined in the HRMIS.Any other duty as assigned by your immediate supervisor in line with the job description. Personal Specifications Medical degreeA valid Kenya Medical Practitioners’ and Dentists Council Licence (KMPDC)Updated BLS, ACLS/ATLS CertificatePost graduate training in a relevant medical fieldNot less than 1 year post internship experienceAt least 1 year of inpatient practiceExcellent interpersonal and communication skillsAttention to detailEmpathetic and Emotionally IntelligentTeamwork and Result OrientedEthical, Reliable, Customer focus
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