Proof Of Delivery (POD) Clerk
Job summary
The role holder is responsible for ensuring accurate, timely, and complete reconciliation of all Proof of Delivery (POD) documentation, maintaining full audit trails for dispatches, supporting transporter invoice validation, and driving resolution of delivery discrepancies to enhance OTIF performance and customer satisfaction.
Job descriptions & requirements
Department: Supply Chain / Logistics
Location: Ruiru
Reports To: Deputy Lead – Transport
2. KEY ACCOUNTABILITIES
• Ensure accurate collection, verification, and reconciliation of all PODs against delivery orders and dispatch records, with immediate system updates.
• Manage and resolve all delivery exceptions (shortages, damages, disputes) through timely escalation and follow-up to closure.
• Coordinate with transporters to enforce POD return timelines, track missing documentation, and drive SLA compliance.
• Maintain structured, audit-ready documentation (physical and digital) ensuring full traceability of all deliveries.
• Validate POD-backed deliveries to support transporter billing accuracy and flag discrepancies for review.
• Prepare and share POD status reports, dashboards, and transporter performance insights.
• Support customer service teams in resolving delivery disputes through timely provision of POD documentation.
• Drive compliance with SOPs and continuously identify process improvement opportunities within the POD cycle.
3. KEY WORKING RELATIONSHIPS
Transport, Dispatch, Finance, Customer Service, Transporters, Weighbridge
4. QUALIFICATIONS & EXPERIENCE
• Diploma in Supply Chain / Logistics / Business Administration
• 1–2 years’ experience in logistics, dispatch, or documentation handling
• SAP/HighJump and Excel proficiency
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