RELATIONSHIP OFFICER / COLLECTOR (Location; Thika).

● Processing of loans for new and existing clients.

● Due diligence including background checks, checking authenticity of collaterals, search, IDs, Work place, premise/business visits, Logbooks, Titles, Receipts,

● Previous Lenders, CRB, IPRS.

● Provision of Account Statements.

● Maintenance of the income and expenditure file.

● Overall management including entries and records of new and existing clients on a daily basis.

● Conducting market research for development of new products.

● Preparation of daily reports as needed.

● Maintenance of organization database and software for security purposes.

● Coordinate disposal and sale of repossessed cars.

● Coordinate repair of all office vehicles, management and maintenance of the asset (Motor vehicles, Land, Laptops, Titles etc.) register.

● Plan and implement sales.

● Customer retention and development.

● Monitoring of new and existing portfolios.

● Management and monitoring of delinquency.

● Manage sales and marketing resources according to the agreed budget.

● Delivery on customer care services.

● Other tasks/projects as assigned.

ROLE REQUIREMENTS:

● Must have at least 2 years past experience in collection/ the above role.

● Must have Strong communication and presentation skills

● Must have Fine-tuned telephone etiquette

● Must have excellent negotiation skills

● Must be a quick learner with the ability to prioritize, take ownership and ensure projects

and tasks are completed to a high-quality standard

● Must be proficient in Ms Office skills, Ms Word, PowerPoint and excel

● Must be a highly motivated and proactive team player

● Must have ability to work independently

● Must have product knowledge in collection

● Must be discerning, attentive and thorough.

● Must be Male aged between 28-38yrs

● Must have strong command of written and spoken English required

● Must have excellent organizational, planning, prioritizing and interpersonal skills required