Remote Sales Consultant / Family Care Enrolment Specialist
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Job summary
We are seeking an experienced, personable, and highly detail-oriented Sales Consultant to meet with expectant families and new parents through virtual Zoom consultations.
Min Qualification:
Bachelors
Experience Level:
Senior level
Experience Length:
12 years
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Remote (Work From Home), Kenya
Job descriptions & requirements
Company: Doulas by the Bay
Location: Remote, U.S.-based
Pay: Great pay, depending on experience, plus scaled commission
Experience Required: Minimum 12 years of sales experience
About Doulas by the Bay
Doulas by the Bay supports expectant families and new parents by connecting them with trusted, compassionate, and professional doulas. We work with families during one of the most important and emotional seasons of their lives, so our approach is warm, thoughtful, detailed, and deeply family-centered.
This is not a high-pressure sales role. We are looking for someone who can listen carefully, build trust, communicate with kindness, and help families feel supported as they make an important decision for their pregnancy, birth, and postpartum journey.
Position Overview
We are seeking an experienced, personable, and highly detail-oriented Sales Consultant to meet with expectant families and new parents through virtual Zoom consultations. The right candidate will be able to create a calm, caring, and professional presence online, explain our doula services clearly, answer questions with empathy, and provide thorough follow-up until families are connected with the right doula support. This role requires strong sales experience, excellent communication skills, emotional intelligence, organization, and a genuine ability to connect with families.
Core Responsibilities
• Conduct warm, professional Zoom consultations with pregnant families and new parents.
• Explain our doula services clearly and help families understand the support available to them.
• Listen carefully to each family’s needs, concerns, preferences, and questions.
• Build trust through kindness, patience, professionalism, and thoughtful communication.
• Provide thorough follow-up after each consultation through calls, texts, and/or emails.
• Guide families from consultation to signed contract and first payment.
• Help ensure families are properly connected with the right doula.
• Keep detailed notes, track next steps, and stay organized with each family.
• Maintain consistent communication with the team regarding family needs and consultation updates.
• Provide a high-touch, caring experience from the first conversation through onboarding.
We also want to be transparent about the expectations for this role:
Sales Expectations
• This role includes approximately 30–35 qualified virtual consultations per week.
• The goal is to close approximately 9–10 signed contracts per week.
• Monthly target is approximately 40 signed contracts per month.
• Target close rate is approximately 30% or higher from qualified consultations.
• Strong follow-up is essential, as many families need time, reassurance, and detailed communication before making a decision.
• The right candidate must be comfortable managing a high volume of consultations while still making each family feel cared for and supported.
Compensation
• Great base pay, depending on experience.
• This role also includes a scaled commission structure based on the number of signed contracts completed each month.
• Commission increases as contract volume increases.
• Commission is paid on signed and paid contracts.
• Strong performance and consistent follow-up are rewarded.
Qualifications
• Minimum 12 years of sales experience required.
• Experience in maternal health, healthcare, wellness, family services, childcare, birth work, postpartum support, or other sensitive client-facing industries is strongly preferred.
• Must be warm, personable, kind, patient, and emotionally intelligent.
• Strong ability to build trust and connection virtually through Zoom.
• Excellent verbal and written communication skills.
• Highly detail-oriented and organized.
• Strong follow-up skills are required.
• Comfortable managing a high volume of consultations and active leads.
• Able to communicate with pregnant families and new parents with empathy, professionalism, and care.
• Must be reliable, thoughtful, and comfortable supporting families who may feel overwhelmed, emotional, or unsure during the decision-making process. Ideal Candidate
The ideal candidate is a seasoned salesperson with a warm, calming, and compassionate presence. You understand that expectant and new parents may be stressed, tired,
emotional, or overwhelmed as they prepare for birth and postpartum life. You know how to slow down, listen well, answer questions clearly, and make families feel safe, respected, and supported.
You are personable, kind, highly organized, and excellent with follow-up. You can create genuine connection over Zoom and help families feel confident taking the next step without
making them feel rushed or pressured.
Experience supporting new parents, pregnant families, maternal health clients, wellness clients, or families during major life transitions is a strong plus.
To Apply
Please submit your resume at shakila@doulasbythebay.com
Thank you again for your interest. We look forward to learning more about you.
Warmly,
Shakila Marando
Founder at DOULAS by the BAY
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