RESTAURANT SUPERVISOR

JOB TITLE: RESTAURANT SUPERVISOR

NATURE OF JOB: FULL TIME

INDUSTRY: HOSPITALITY

SALARY: KSHS. 35,000

JOB LOCATION: WESTLANDS

DUTIES AND RESPONSIBILITIES

Operations & Service Management

• Oversee day-to-day operations of the restaurant to ensure smooth and efficient service.
• Supervise service staff to maintain consistency and high-quality guest experiences.
• Ensure all staff adhere to company policies, service standards, and hygiene protocols.
• Manage dining room ambiance, including cleanliness, music, lighting, and overall guest comfort.
• Handle customer inquiries, complaints, and special requests professionally and promptly.

Staff Management

• Lead, train, and motivate the service team to ensure exceptional service delivery.
• Monitor staff performance and provide ongoing coaching and feedback.
• Prepare daily shift schedules and assign tasks to staff.
• Conduct pre-shift briefings and ensure team readiness before service.

Menu & Beverage Knowledge

• Maintain expert knowledge of the restaurant’s menu with a strong emphasis on continental cuisine.
• Possess a thorough understanding of alcoholic beverages, including wine pairing, spirits, and cocktail presentation.
• Assist guests with menu selections and make recommendations based on their preferences.

Inventory & Supplies

• Monitor stock levels of restaurant supplies and beverages.
• Coordinate with purchasing and kitchen teams to ensure availability of items.
• Assist in conducting regular inventory checks and stock takes.

Financial Oversight

• Support in daily cash handling, billing, and end-of-day reports.
• Minimize wastage and optimize resources to ensure cost control.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or certificate in Hotel Management, Food & Beverage Service, or related field is an added advantage
• Minimum 2 years’ experience as a Restaurant Supervisor or similar role in a fine dining environment
• Proven leadership abilities with excellent interpersonal and communication skills
• In-depth knowledge of continental cuisine and alcoholic beverages
• Strong customer service orientation with the ability to resolve issues quickly and effectively
• High level of personal grooming and professional appearance
• Ability to work flexible hours, including evenings, weekends, and holidays