Food & Beverage (F&B) Supervisor

𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝘆: Hospitality / Luxury Hotel
𝗛𝗼𝘁𝗲𝗹 𝗖𝗮𝘁𝗲𝗴𝗼𝗿𝘆: 5-Star Luxury Hotel
𝗘𝗺𝗽𝗹𝗼𝘆𝗺𝗲𝗻𝘁 𝗧𝘆𝗽𝗲: Full-time
𝗥𝗲𝗽𝗼𝗿𝘁𝘀 𝗧𝗼: Food & Beverage Manager / Operations Manager
𝗦𝗮𝗹𝗮𝗿𝘆 𝗥𝗮𝗻𝗴𝗲: KES 50,000 – 60,000 (Gross)
𝗣𝗼𝘀𝗶𝘁𝗶𝗼𝗻 𝗢𝘃𝗲𝗿𝘃𝗶𝗲𝘄
On behalf of our client, we're seeking to recruit a highly professional Food & Beverage (F&B) Supervisor to support and oversee daily food and beverage operations within a 5-star luxury hotel environment. The role is responsible for supervising service teams, ensuring exceptional guest experiences, maintaining service excellence standards, enforcing SOPs, and supporting the F&B Manager in achieving operational efficiency, revenue growth, and brand consistency.
𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀
  • Supervise daily F&B operations across restaurants, bars, banquets, and lounges.
  • Lead, schedule, and motivate service staff to deliver exceptional guest experiences.
  • Ensure service standards, SOPs, and luxury brand guidelines are consistently followed.
  • Monitor food and beverage quality, presentation, and service flow.
  • Handle guest feedback, complaints, and special requests professionally and promptly.
  • Support training, coaching, and performance management of F&B staff.
  • Coordinate with kitchen and bar teams to ensure seamless service delivery.
  • Oversee cash handling, POS procedures, and shift closures.
  • Monitor inventory usage, minimize wastage, and report variances.
  • Ensure compliance with health, safety, hygiene, and alcohol service regulations.
  • Assist in planning and executing events, banquets, and special functions.
  • Prepare shift, daily, and monthly operational reports as required.
𝗤𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀, 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲, 𝗦𝗸𝗶𝗹𝗹𝘀 & 𝗖𝗼𝗺𝗽𝗲𝘁𝗲𝗻𝗰𝗶𝗲𝘀
  • Diploma or Degree in Hospitality Management, Food & Beverage Management, or a related field.
  • Minimum of 3–5 years’ experience in F&B operations, preferably within a luxury or 5-star hotel.
  • Strong understanding of fine dining service standards, wine service, and guest etiquette.
  • Proven leadership and team supervision experience.
  • Excellent customer service, communication, and interpersonal skills.
  • Ability to work flexible shifts, including evenings, weekends, and holidays.
  • Strong problem-solving skills and attention to detail.
  • Knowledge of POS systems, inventory controls, and SOP compliance.
  • High level of professionalism, grooming, and service excellence orientation.
𝗪𝗼𝗿𝗸𝗶𝗻𝗴 𝗖𝗼𝗻𝗱𝗶𝘁𝗶𝗼𝗻𝘀
  • Shift-based role, including weekends, holidays, and peak service hours.
  • Fast-paced luxury hospitality environment requiring high service standards.