MSVL Group

Retail Stores Assistant (Nairobi)

MSVL Group

Customer Service & Support

Retail, Fashion & FMCG | KSh Confidential
1 month ago

Job Summary

On behalf of a client in the retail trade sector, we are looking for recruit a Retail Stores Assistant on their behalf.

  • Minimum Qualification:Diploma
  • Experience Level:Mid level
  • Experience Length:3 years

Job Description/Requirements

Position:            Retail Stores Assistant
Level:                Junior
Department            Sales and Customer Service
Reporting to:        Retail Stores Manager
Location:            Nairobi
Industry:            Retail
Nationality:            Kenyan Citizens to apply only

Qualification, Experience and Skills Required

• Minimum 3 years’ work experience in similar position with a reputed retail business.
• Product knowledge
• Stock management
• Ability to do multi-task, prioritize work and meet tight schedules
• Excellent interpersonal, communication & presentation skills.
• Follow ethical behavior
• Good team player
• Time management
• Others mandatory requirement
• Good conduct certificates from previous employee.
• Non-criminal back-ground certificate from police.

Key Responsibilities
• Welcome customer by greeting them; offering them assistance.
• Direct customers by escorting them to racks and counters; suggesting items.
• Advise customers by providing information on products.
• Helps customer make selections by building customer confidence; offering suggestions and opinions.
• Documents sale by creating or updating customer profile records.
• Processes payments by totaling purchases; processing travelers’ cheque, cash and credit cards.
• Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
• Ensure replenishment of stocks on the shelves.
• Review requirement of new stock depending on stock position.
• Ensure security of shop to prevent shop- lifting.
• Ensure appropriate display of products, Price tags and offers.
• To manage the Point of Sales (POS)
• To create accurate billing and manage customer satisfaction
• Obtain customer feedback on continuous basis.
• Assisting to maintain the shop clean and tidy.

KPI’s
• Achievement of sales targets as assigned.
• Customer satisfaction
• Accuracy of Stock control

Salary: Gross between Kshs. 15,000 to 20,000 per month, depending on the background and experience of the candidate.

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