Retention Officer

Description

â¢Relationship Manager â Managing and retaining good relationship to ensure smooth & maximum retention of business.
â¢Initiate approval of renewal terms in liaison with the underwriting team
â¢Arranging and attending renewal review meetings with intermediaries
â¢Responsible for the allocated renewal budget.
â¢Closing the renewal business (Ensuring renewal confirmations) and obtaining the risk notes
â¢Ensure premiums payments plans are obtained at the point of confirming renewals.

1. KEY TASKS AND RESPONSIBILITIES

Managing the renewals cycle by ensuring the terms/notices are dispatched by 15th of every month. Maintain good relationships with intermediaries/direct customers and ensure maximum retention of profitable accounts. Participate in renewal meetings with intermediaries and clients to review and retain renewal business. Seek opportunities to cross-sell or upsell to existing clients by reviewing insurance portfolios. Provide excellent and prompt service for maintenance of a positive reputation for the business. Resolve any customer complaints/issues/concerns in a prompt and professional manner, where necessary escalate to the various departments/authorities for closure. Maintaining and updating the renewal tracker Daily follow ups of renewals with the intermediaries through phone calls, visits and emails Confirming renewals and obtaining the risk notes Collecting market intelligence for strategic renewal decisions Follow up on risk improvement implementations. Quarterly and monthly review of performance and engaging clients/intermediaries for improvements Support credit control by collecting all renewal premiums.

2. SKILLS AND COMPETENCIES

Product knowledge and functions of the various departments. Presentation and negotiations skills

3. KNOWLEDGE & EXPERIENCE

3 yearsâ experience in the Insurance Industry

4. QUALIFICATIONS

Business Degree Insurance Qualifications

Skills

Education

Closing Date

31 October 2023