Team Leader -Account Opening (Faulu MFB) at Old Mutual Kenya

Job Description Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries.Responsibilities Ensure KYC Policy, ALM Account review, process and controls in account opening are implemented in line with overall operations policy and prudential guidelinesOversee receiving and sorting all customer documents received against the submission tracking form. and ensuring that they are processed within the applicable Service Level Agreements (SLAs).Ensure all Account opening documents are counter checked and relevant documents are attached, and the required parties have approved.Ensure all accounts being opened observe AML guidelinesEnsure all new accounts are KYC compliant.Facilitate the sending of search requests and sharing of the report with the Branches.Ensure timely feedback concerning any account opening enquiries and resolution of issues.Ensure compliance to operational policies and procedures.Oversee filing of all original source documents and all designated periodic reports.Performing any other duties as assigned by the immediate Supervisor from time to time.To manage staff leave in accordance to the leave policy guidelines.Offer leadership and guidance to the account opening services teamManage, motivate and train staff to ensure productivity is optimized and level of staff competency is continuously upgraded. RequirementsMinimum Qualification Bachelor’s degree/Diploma in a business-related fieldOver 3 years’ experience in OperationsStrong communication and negotiation skills with the ability to network.Experience in all aspects of Customer Service and banking processes Competencies Required Good interpersonal skills.Ability to communicate effectively.A team playerPleasant dispositionWilling to learn, a fast learner preferred.Ability to work independently or with minimal supervision.