Influx

Technical Support Web (WordPress & Shopify)

Job Summary

Answering customer questions for a range of internet companies around web development, and think on your feet, communicate clearly and effectively

  • Minimum Qualification: Bachelor
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

Duties

* Diagnose and solve customer problem
* Communicate effectively via email and chat in fluent English
* Coordinate effectively with peers and your manager
* Contribute to a high-performance and friendly workplace culture


What We’re Looking for

* 1 year of experience in a similar role
* Excellent written and verbal English communication skills
* Strong problem-solving skills
* Demonstrated ability to code with PHP or MySQL
* Experience with eCommerce site, or WordPress CMS


What we’re offering:

* Join a high-growth startup, full of possibilities
* Professional and motivated colleagues from around the globe
* Fair and open culture
* Work from home arrangement
* Work with clients in the USA, EU and elsewhere


About us:

Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year (including holidays). To achieve this, our operation includes agents and managers working around the globe. We also make good use of training, QA, data and insights.

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