Telesales Executives at Watu Credit Limited
Degree/Diploma in sales and marketing or a business-related field
- Minimum Qualification:Bachelor
- Experience Level:Mid level
- Experience Length:3 years
Promote Watu Shule products, conduct market research and leverage customer feedback with an aim to increase sales and revenues.
- Deliver value proposition to potential customers, through scripts, on Watu Shule’s driving services.
- Follow through on leads for potential sales and ensure conversion by explaining driving school services and prices.
- Meet or exceed projected sales quotas and collaboratively work with team members on the call floor to meet sales and performance goals.
- Maintain detailed records of inbound and outbound correspondence as well as follow-up information and outcomes.
- Accurately document the customer's personal information including name, National ID, and phone number.
- Cold call potential customers and ask pertinent questions to understand the customer's needs/requirements to assist in sales conversions.
- Maintaining accurate records of leads converted to sales.
- Ensure follow-ups are done to actualize future registrations and subsequent sales.
Key Competencies, skills, and attributes:
- Highly adaptable and resilient
- Time Management
- Excellent communication and presentation skills
- Skilled in negotiation and dealing with complaints
- Attention to detail
- Solid product knowledge
- Degree/Diploma in sales and marketing or a business-related field
- At least Three (3) years’ experience as telesales executive or similar sales/customer service role
- Proven track record of successfully meeting sales quotas preferably over the phone.
- Working knowledge of relevant computer programs and phone systems
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