Teller at Standard Bank Group

Job Description (adsbygoogle = window.adsbygoogle || []).push({}); Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary goals and standard of excellence we intend to achieve in the medium term. With a heritage of over years, we have an on-the-ground presence in 20 countries in sub‑Saharan Africa; fit-for-purpose representation outside Africa; and a strategic partnership with the Industrial and Commercial Bank of China (ICBC).Job Purpose:To take demand from walk-in customers for any cash related matters (e.g. teller, ATM, Moneygram, etc.) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank’s financial offerings.Output:Provide cash and cheque services to customers. Serve Customers by attending to cheque encashment, withdrawals and deposits according to laid down procedures.Guard against fraudulent transactions by subjecting to UV light all cheque deposit, all cheque withdrawals and identity documents.Ensure that all items cashed are within laid-down limits and refer all transactions exceeding limits to the appropriate area for confirmation and authorization.Ensure that items cashed are technically correct and signed, according to customers mandates to avoid losses that may arise as a result of disputes.Check audit trails to ensure all entries are correctly passed and confirm the same by signing the indemnity form.Understand the risks associated with the control and handling of cash and maintain effective controls to manage these risks. Maintain a high level of integrity and ethical standards.First level customer interface and interaction for queries, receipt of instructions/ requests and direction to appropriate desk where required. Measures: Number of lossesTeller differencesTurnaround time per transactionOverall customer service ratings Control of daily cash received and paid out Adhere to all laid-down policies and procedures regarding the handling, locking away and security of cash/assets to avoid losses.Ensure cash holdings are kept within prescribed limits at all times.Balance cash daily and report any differences promptly. Measures of success: Overall cash differences2. Daily cash holdings within the limits QUALIFICATIONS Minimum Qualifications Type of Qualification: Degree from a recognised universityField of Study: Not applicable Experience Required Client CoverageConsumer & High Net Worth1-2 yearsPrevious branch banking experience, understanding the bank’s laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs. Familiar with the legal aspects regarding cash handling. Knowledge of the functions of other departments within the branch. ADDITIONAL INFORMATIONBehavioral Competencies: Adopting Practical ApproachesArticulating InformationExamining InformationExploring PossibilitiesFollowing ProceduresGenerating IdeasMaking DecisionsManaging TasksProducing OutputProviding InsightsUnderstanding PeopleUpholding Standards Technical Competencies: Application & Submission Verification (Business Banking)Banking Process & ProceduresCustomer Acceptance & Review (Consumer Banking)Customer Understanding ( Consumer Banking)ProcessingProduct Knowledge (Consumer Banking)