Ticket Reservation Executive and Travel Consultant

Job Summary

We Mayleen Corporation are the Passenger Service Agent for an airline and we are looking for experienced officers with knowledge on ticketing and tours.

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

•    Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
•    Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
•    Supply traveler’s with pertinent information and useful travel/holiday material (guides, maps, event programs etc)
•    Handle unforeseen problems and complaints and determine eligibility for money returns
•    Create and update electronic records of clients
•    create attractive offers to clients
•    Arrange travel for business and vacation customers
•    Determine customers’ needs and preferences, such as schedules and costs
•    Plan and arrange tour packages suitable for prospective customer
•    Find fare and schedule information
•    Book reservations for travel, hotels, rental cars, and special events etc
•    Make alternative booking arrangements if changes arise before or during the trip
•    Meticulously designing, creating and implementing holidays and vacation plans for our clients.
•    Liaising with travel partners, including private plane owners, commercial airlines and hotels, to managing bookings and schedules for a seamless journey for our clients.
•    Monitoring our clients 24-7 while the client is on holiday.
•    Issue and re-issue re-validation air ticket using Galileo & Amadeus reservation systems
•    Handling the inquiries related to domestic and international air ticketing
•    Carry out all follow up procedures pertaining to customer travel, i.e. reconfirmation, rescheduling and reissuing of air tickets
•    Maximize sales and revenues by converting the inquiries related to domestic and international air tickets
•    Handling the BSP and GDS reporting with cancellation, refund, reschedule and reissue of air tickets

•    Bachelor’s Degree in any related discipline from a reputable university
•    Minimum of 2 years experience in a travel agency
•    Should have good knowledge of GDS booking system preferably Amadeus/Galileo
•    5 Years’ experience in an airline or an IATA approved travel agency
•    A Recognized IATA or Airline Advanced Passenger Tariff and Pricing Course
•    IATA Diploma in Travel and Tourism

•    Results orientation
•    Strong interpersonal skills
•    Team work
•    Analytical thinking
•    Creativity & Innovation
•    Conflict management
•    Normal office environment
•    Working hours may be based on shift schedule
•    Frequent interaction with External Stakeholders

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| Full Time |
KSh Confidential
| Full Time |
KSh Confidential
| Contract |
KSh 75,000 - 90,000