New
Today
Customer Care Executive
Aline Facility Management
Customer Service & Support
Advertising, Media & Communications
KSh
30,000 - 45,000
Easy Apply
Skills Required
Mandatory: Previous experience in a betting company and/or casino.At least 2 year of experience in customer care.Excellent communication and problem-solving skills.Strong phone etiquette and ability to multitask under pressure.Proficient in Google Workspace.Friendly calm and customer-focusedJob Summary
Our client in the Betting & Casino industry islooking for an experienced Customer Care Executive to join their growing team. The idealcandidate must have worked in a betting company and/or casino and is confident in handlinghigh-volume client interactions
- Minimum Qualification : Diploma
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
Respond to customer inquiries via calls, SMS, WhatsApp, live chat, and email.2.Resolve customer issues professionally and efficiently.3.Provide timely updates, assist with account queries, and guide customers throughbetting/casino processes.4.Maintain accurate customer records in internal systems.5.Escalate complex cases to the relevant departments.6.Prepare basic daily or weekly reports on customer feedback and trends.
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