Operations & Fulfillment Associate

Key Responsibilities

Order Fulfillment & Packaging

• Pick, pack, and prepare customer orders according to premium packaging standards.
• Verify order accuracy before dispatch to minimize errors and returns.
• Coordinate with delivery partners and riders to ensure timely, accurate deliveries.

Customer Engagement & Support

• Handle customer chats and DMs on WhatsApp, Instagram, and the website chat portal.
• Provide warm, prompt, and professional responses to inquiries and delivery follow-ups.
• Send order confirmations, receipts, and post-purchase messages (e.g., “Thank you for your order”).

Inventory Management & Supplier Coordination

• Update inventory records daily and monitor low-stock levels.
• Contact suppliers to confirm availability, delivery timelines, and resolve discrepancies.
• Track inbound shipments and coordinate with shipping agents for timely deliveries.
• Conduct basic quality checks on new stock arrivals.

Operations & Website Oversight

• Review the website daily to ensure product listings, photos, prices, and descriptions are accurate and live.
• Flag missing content or technical issues promptly.
• Ensure new items are uploaded correctly and on time.
• Maintain records of fulfillment activities, delivery logs, and order status updates.

Additional Responsibilities

• Prepare weekly fulfillment reports (orders processed, delivery performance, inventory updates).
• Support marketing team during new product launches by ensuring product readiness online.
• Suggest improvements to enhance efficiency of fulfillment and logistics workflows.
• Coordinate across departments — marketing, tech, suppliers, customers, and riders — to ensure smooth operations.

Requirements & Qualifications

• Bachelor’s Degree in Business, Supply Chain, Logistics, Operations, or related field.
• Experience in retail, e-commerce operations, or customer service is an added advantage.
• Strong organizational and multitasking skills.
• Proficiency with WhatsApp Business, Instagram, Google Sheets/Excel.
• Excellent communication (written & verbal) and customer-facing skills.
• High attention to detail and commitment to delivering quality work.
• Positive attitude, reliability, and the ability to thrive in a fast-moving start-up environment.