New
2 days ago
Tours and Travel Consultant
Pinnacle Human Resource
Hospitality & Leisure
Tourism & Travel
KSh
15,000 - 30,000
Easy Apply
Skills Required
Strong sales and negotiation skills Excellent customer service Solid knowledge of world geography Ability to multitask Self-driven proactive and able to work with minimal supervision. Strong communication skillsJob Summary
Our client, a fast-growing start-up in the Tours & Travel industry, is seeking a passionate, customer-focused Tours & Travel Consultant to curate and sell bespoke holiday experiences to a luxury clientele. The ideal candidate is proactive,
- Minimum Qualification : Bachelors
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
Key Responsibilities
- Respond promptly to customer inquiries and prepare customised holiday packages tailored to individual client needs.
- Advise clients on ideal travel destinations based on weather patterns, personal preferences, and past travel history.
- Provide accurate travel information, including visa requirements and other destination-specific documentation.
- Follow up with clients post-travel to gather feedback, identify strengths, and highlight areas for improvement.
- Track and follow up on pending client payments to ensure timely clearance before travel dates.
- Amend and adjust existing holiday itineraries to accommodate client changes or evolving travel conditions.
- Coordinate and book ground transfers and other related logistical services.
Requirements
- Bachelor’s degree in Tours & Travel, Hospitality, Tourism Management, or a related field.
- 1–2 years of experience in a similar role within the travel, tourism, or hospitality sector.
- Strong understanding of world geography and popular travel destinations.
- Self-driven, results-oriented individual with a proactive and positive attitude.
- Excellent verbal and written communication skills.
- Strong customer service orientation with the ability to build rapport and deliver exceptional client experiences.
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