Travel Consultant (Remote)

1. Client Engagement & Sales

• Handle all incoming enquiries via phone, WhatsApp, email and social media.
• Identify client needs and recommend suitable safari packages, accommodation, transport and activities.
• Actively prospect for new business through online platforms, networking and referrals.
• Follow up with leads consistently to ensure conversion.
• Maintain excellent customer service standards and cultivate repeat business.

2. Product Development & Quotations

• Prepare detailed itineraries, quotes, and bookings based on client requirements.
• Ensure accuracy of pricing, inclusions, exclusions, and terms.
• Update and improve existing safari packages.
• Conduct market research to understand pricing trends and competitor offerings.

3. Coordination & Operations

• Liaise with hotels, lodges, transport providers, drivers/guides and other suppliers to make reservations.
• Confirm all bookings and send timely confirmations to clients.
• Prepare tour briefing documents for clients and drivers.
• Handle any operational issues that arise before or during travel (schedules, changes, client queries etc.).

4. Administration & Reporting

• Maintain a clear pipeline of leads, clients, bookings and enquiries.
• Keep a weekly log of work done, including enquiries handled, quotes sent, conversions and pending items.
• Work closely with the Director’s spouse for financial matters (collections, vendor payments etc.).
• Keep accurate digital records of itineraries, invoices, supplier confirmations and client documentation.

5. Marketing Support

• Manage and update social media content when required.
• Promote packages, offers and new travel ideas online.
• Support brand visibility by participating in online travel communities and forums.

C. Required Qualifications & Skills

• Minimum 1–2 years’ experience in travel, tours, hospitality, or customer service.
• Strong written and spoken communication skills.
• Excellent sales, negotiation and follow-up ability.
• Strong organisational and multitasking skills.
• Ability to create itineraries and quotes professionally.
• Good understanding of Kenyan travel destinations, parks and lodges.
• Ability to work independently with minimal supervision.
• Must own a laptop and smartphone with reliable internet.

D. Key Performance Indicators (KPIs)

• Number of enquiries handled weekly.
• Conversion rate (quotes → confirmed bookings).
• Timely preparation of itineraries and invoices.
• Accuracy and professionalism in client communication.
• Smooth coordination of all trips with minimal issues.
• Timely follow-ups and reporting.

E. Remuneration

• Retainer: KES 20,000 per month.
• Performance Bonuses/Commission: To be discussed based on confirmed bookings.