Waiters

JOB TITLE: WAITERS
5 POSITIONS
NATURE OF JOB: FULL TIME
INDUSTRY: HOSPITALITY
SALARY: KSHS.22,000
JOB LOCATION: WESTLANDS
DUTIES AND RESPONSIBILITIES
Guest Service & Experience

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• Warmly welcome guests upon arrival and guide them to their tables.
  
• Present menus, explain specials, and provide recommendations based on guests’ preferences.
  
• Anticipate guest needs and respond promptly to requests.
  
• Ensure guests have a seamless, memorable fine-dining experience from arrival to departure.
  

Order Taking & Accuracy

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• Take food and beverage orders clearly and accurately, using POS systems where required.
  
• Repeat orders to guests for confirmation, ensuring no errors.
  
• Communicate special dietary requirements, allergies, or preferences to the kitchen promptly.
  

 Food & Beverage Service

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• Serve food and drinks following fine-dining protocols, including correct sequence of service and plate placement.
  
• Perform wine presentation and service, including opening, pouring, and pairing recommendations (if trained).
  
• Monitor tables continuously to refresh drinks, clear used dishes, and ensure comfort.
  

Table Setup & Presentation

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• Set up tables with immaculate attention to detail, including cutlery, glassware, linens, and centerpieces.
  
• Ensure mise en place is fully prepared before service (cutlery, condiments, napkins, trays, etc.).
  
• Maintain an elegant and organized dining environment.
  

Coordination & Communication

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• Liaise closely with kitchen and bar staff to ensure accurate and timely order delivery.
  
• Communicate guest complaints or issues to supervisors immediately and professionally.
  
• Assist team members during peak hours to ensure smooth and efficient service.
  

Cleanliness & Hygiene

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• Clear, clean, and reset tables promptly after guest departure.
  
• Ensure cleanliness of service stations, cutlery, trays, and glassware.
  
• Follow food handling, hygiene, and safety regulations at all times.
  

Billing & Cash Handling

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• Present bills promptly and handle payments accurately.
  
• Process transactions via cash, mobile money, or card systems.
  
• Ensure correct billing and report any discrepancies to management.
  

Upselling & Revenue Enhancement

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• Actively promote special dishes, premium beverages, and add-ons to maximize revenue.
  
• Recommend wine pairings or signature cocktails to enhance the guest dining experience.
  

KEY REQUIREMENTS, SKILLS AND QUALIFICATION

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• Diploma in Hospitality Management or a related field
  
• Minimum of 2 years’ experience working as a waiter in a high-end, fine-dining restaurant
  
• Strong knowledge of continental cuisine and a wide range of alcoholic beverages
  
• Ability to take orders accurately and serve food and beverages in accordance with fine-dining standards and protocols
  

HOW TO APPLY

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• If you meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
  
• Interviews will be carried out on a rolling basis until the position is filled.
  
• Only the shortlisted candidates will be contacted.