WAITERS/ WAITRESSES

JOB TITLE: WAITERS/ WAITRESSES

NATURE OF JOB: FULL TIME

INDUSTRY: HOSPITALITY

SALARY: KSHS. 22,000

JOB LOCATION: WESTLANDS

DUTIES AND RESPONSIBILITIES

• Provide outstanding customer service in a fine dining setting.
• Greet guests, present menus, and make menu recommendations when requested.
• Take and serve food and beverage orders accurately and efficiently.
• Demonstrate strong knowledge of continental cuisine and wine/beverage pairings.
• Ensure timely delivery of orders and monitor guest satisfaction throughout the dining experience.
• Set up and clear tables, ensuring cleanliness and proper arrangement.
• Handle customer complaints professionally and escalate where necessary.
• Collaborate with kitchen and bar staff to ensure smooth service flow.
• Adhere to health, hygiene, and safety regulations at all times.
• Maintain a professional appearance and demeanor at all times.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Minimum of 2 years experience as a Waiter/Waitress in a high-end or fine dining restaurant
• Excellent knowledge of continental cuisine and alcoholic beverages
• Strong interpersonal and communication skills
• Ability to work in a fast-paced environment and handle pressure
• Well-groomed with a courteous and professional attitude
• Ability to stand and walk for extended periods during shifts
  
• Flexible to work on weekends, evenings, and holidays