Trade Desk Sales Manager

Title: Trade Desk Sales Manager,

Industry: Financial Fintech,

Location: Nairobi,

Report to: Country Manager - Kenya

Gross Salary:  Kshs 130K – 150K

Our Client is an International tech company with a growing footprint in Africa that provides financing solutions to Agribusinesses. They are seeking to hire a Trade Desk Sales Manager whose responsibilities will include a broad range of tasks such as implementing successful and rewarding programs for the team, contributing, and maintaining a strong positive sales trajectory, oversight and involvement of customer onboarding and experience and subsequently ensuring minimal churn while understanding the complexity of selling financial loans to agri-business customers.

Key Responsibilities.

Sales responsibilities

·         Acquisition of new clients.

·         Lead conversion from numerous marketing channels.

·         Creating a short- and long-term sales plan to achieve the given objectives.

·         Consistently meet revenue goals following team/organizational goals.

·         Actively looking for possibilities to upsell and cross-sell to existing customers.

·         Ensure maintaining customer relationships while onboarding.

·         Recognize customer needs and provide insights for improving the product portfolio based on interactions with, and feedback from customers.

·         Immediately identify and raise bottlenecks in our processes and provide solutions to counter them swiftly and effectively.

·         Create structured efficient reporting mechanisms on Trade Desk activity.

·         Overseeing pre- to post-sales support activities while guaranteeing the greatest level of client Satisfaction.

·         Managing all interaction channels with our customers: Social media, chat, emails, and so on.

Trade Desk Team management.

·         Build guidelines, policies, necessary training, and scripts for the teams

·         Act as a high-level communications liaison between Trade Desk Team / Field officers and HQ on relevant matters.

·         Ensure seamless operation and processes of the Trade Desk.

·         Work closely with Finance and Risk to learn the business considerations behind the approval process.

·         Assigning and creating Trade Desk weekly/monthly goals and targets.

·         High-level monitoring of funnel movement and maintaining momentum.

·         Ensuring constant and relevant CRM updates are done effectively.

·         Ensuring scripts & protocols between customer and trade desk team is understood and followed through effectively.

·         Updating of protocols and scripts to be done regularly with the Africa Coordinator.

·         Regular training sessions are to be arranged (in liaison with the Africa Coordinator) to ensure TD agents are well-versed with any product or process updates.

·         Solve Trade Desk issues and escalate to relevant HQ departments if required.

·         Have weekly funnel review sessions with Country Manager to review weekly numbers achieved, identify gaps and implement solutions.

·         Act as direct manager for the trade desk team and be responsible for their welfare.

Key Knowledge and Experience.

·         Bachelor’s degree in business administration, Marketing, or a related field.

·         Must have vast experience in sales team management.

·         Have 5+ years minimum experience in sales across the financial products industry.

·         Have 5+ years minimum experience in a call center management role.

·         Must have a solid understanding of financial products and loans.

·         Have strong sales and interpersonal skills.

·         Proven experience in achieving and exceeding goals.

·         Have strong customer service and relationship management abilities.

·         Have the ability to assist with the implementation and deployment of services and solutions.

·         Have analytical and problem-solving capabilities.

·         Exceptional negotiation skills.

·         Shine in stressful and busy environments.

·         Goal oriented.

·         Posses presentation and communication skills.

·         Time management.

·         IT savvy, efficient with Microsoft Office (Powerpoint, Word & Excel).

·         Ability to work independently.

How to Apply

If you are up to the challenge and possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Trade Desk Sales Manager – Financial Fintech) before 25th March  2023.