Job Summary

We are a Technology and Software company based in Nairobi, Kenya with operations throughout the country and beyond. Our focus is provision of Engineering, Security and Integrated Software Solutions that endeavor to drive smarter technology interoperability in businesses.

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 4 years

Job Description/Requirements

We aim to transform business processes for organizations while incorporating emerging technologies to deliver value and optimized services.

Responsibilities

  • Manage relationships for continuous opportunity identification and customer satisfaction;
  • Ensure sustainability of existing accounts and maintain a database of the same;
  • Contract management through adherence to contract terms and conditions for all clients, SLA and AMCs monitoring and ensuring timely execution;
  • Upselling to existing customers, generating new business leads from the existing accounts;
  • Facilitate technical and customer after sales support;
  • Key player in sales and marketing strategy development and implementation;
  • Ensuring timely and efficient post sales customer support.


Requirements

  • Business related degree preferably with experience in customer support;
  • At least 3 years of experience with proven track record in customer service;
  • Excellent communication skills;
  • Strong Negotiator;
  • Sales & Marketing experience.
  • Strong Interpersonal skills


Remuneration

  • A retainer and attractive commissions will be offered to the successful candidate
  • Placement will be immediate for successful candidates.

Important Safety Tips

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