Customer Service & Support Jobs in Kenya

This role covers individual learners. It blends customer experience, sales support, coordination, and relationship management to deliver Centonomy’s promise of transforming how people think, earn, and invest money.

The Customer Service Executive will be responsible for delivering excellent customer experiences by handling customer inquiries, resolving issues, and providing accurate information about products and services.

We are seeking a Customer Care Representative with at least one (1) year of experience to join our team in Westlands. The ideal candidate will be customer-focused, well-spoken, and comfortable using a smartphone to manage customer interactions and service-related tasks in a fast-paced environment.

The role focuses on managing day-to-day customer interactions, driving customer engagement, resolving escalations, and translating customer insights into actionable improvements that support business growth.

The Customer Service Representative (CSR) is responsible for delivering exceptional, professional, and solution-oriented customer support across all Sated Skin customer touchpoints. The role involves handling inquiries, resolving complaints, providing skincare guidance, and ensuring accurate documentation within the CRM and related systems. The ...

The role requires strong communication skills, empathy, problem-solving abilities, and self-discipline to stay productive in a home or remote office.

Welcome and attend to visitors and clients in a courteous and professional manner.

No selling involved. You will provide fast, accurate responses to customer inquiries, resolve complaints, and ensure excellent customer satisfaction throughout the whole process.

As a Mystery Shopper, you’ll visit stores, restaurants, service centers, and more — getting paid to evaluate real customer experiences. Your feedback helps leading brands improve their service and create better experiences for their customers.

Receive incoming calls, emails, and system alerts regarding incidents or service requests.

We are seeking a knowledgeable and customer-focused Tour and Travel Consultant to join our team in Kenya’s vibrant tourism industry. The successful candidate will design and sell domestic and international travel packages, with a strong focus on safaris, beach holidays, regional travel within East Africa, and outbound travel arrangements.

Client Success Manager oversees onboarding, fulfillment, and ongoing support for DIY, DWY, and DFY clients. Ensures smooth trust setup, workshop participation, and proactive communication. Serves as the bridge between clients, internal teams, and the CEO, delivering high-touch service, fast resolutions, and strong retention.

This internship is designed to immerse you in the dynamic world of tour operations and travel consultancy. You will gain hands-on experience in itinerary planning, reservations, client communication, and destination research while working closely with experienced travel professionals. You will be reporting to The Operations Manager.

Your focus will be on deeply understanding each client’s goals, aligning our solutions to their needs, and proactively supporting their journey to success. You will act as a trusted advisor and advocate, ensuring that every interaction adds value and strengthens the relationship. As part of the Operations Team, you will collaborate closely with ...

The F&B Attendant plays a vital role in supporting the daily operations of dining facilities.

This job entails opening and closing shop with rotating shifts within the week and performing shop operations as directed.