Customer Service & Support Jobs in Kenya

We are a private security company and seek to recruit qualified personnel for the post of Customer Service Representative.

Our client, a fast-growing UK-based short-let and serviced accommodation company managing 80+ properties listed on Airbnb and Booking.com, is looking for a proactive and customer-focused Guest Services Executive to join their remote team.

This role requires a hands-on leader who can effectively manage performance, handle escalations, oversee workforce planning, and maintain high service standards in a fast-paced 24/7 customer support environment.

This role requires a hands-on leader who can effectively manage performance, handle escalations, oversee workforce planning, and maintain high service standards in a fast-paced 24/7 customer support environment.

The role requires strong communication skills, problem-solving abilities, and a customer-first mindset to ensure inquiries are resolved quickly and accurately while maintaining regulatory and operational standards.

We are seeking a Collections Agent to contact customers, recover overdue payments, negotiate repayment plans, and meet monthly collection targets. The ideal candidate should have strong communication skills, basic computer literacy, and the ability to work under pressure.

Execute daily cold/warm calls using standardized bilingual scripts (English & Swahili). Effectively communicate the value of our "free credit assessment" to drive app downloads and profile completion.

Our client, a growing travel and ticketing company in Nairobi, is seeking an experienced Ticketing & Travel Operations Agent to manage airline reservations, ticketing, travel consultancy, and day-to-day travel operations. They must be IATA certified, highly proficient in Amadeus GDS, and experienced in airline ticketing and fare construction.

MyAccurate Books is seeking a motivated and results-driven Call Agent to engage prospective customers, qualify leads, conduct product demonstrations, follow up on potential clients, and convert opportunities into sales. The ideal candidate should have strong communication and persuasion skills, a passion for sales, and the ability to consistently w

Capen Credit Limited is a non-deposit-taking microfinance company providing accessible business financing to entrepreneurs. We are looking for a disciplined, persistent, and results-oriented Recovery Officer Intern to support the recovery of long-outstanding and defaulted loan accounts.

Capen Credit Limited is a non-deposit-taking microfinance company providing accessible business financing to entrepreneurs. We are looking for a confident, customer-focused, and results-oriented Call Center Agent Intern to support customer follow-up, loan collections, and portfolio performance.

Capen Credit Limited is a non-deposit-taking microfinance company providing accessible business financing to entrepreneurs. We are looking for a detail-oriented, analytical, and trustworthy Verification Officer Intern to support customer verification, credit risk management, and fraud prevention.

The ideal candidate communicates naturally and compassionately, pays close attention to details, and can confidently manage multiple conversations without making families feel rushed or overlooked.

The Retail Sales & Service Officer (Teller) is responsible for providing frontline customer service in foreign exchange, money remittance, and cash handling operations.

The Teller Supervisor is responsible for supporting the Branch Manager in ensuring smooth branch operations, maintaining compliance with regulatory and internal policies, driving operational efficiency, leading frontline staff, and delivering excellent customer service.

The CSR is responsible for providing professional and quality customer service both internally and externally. The CSR will be responsible for customer support across multichannel customer touch points.