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Customer Service & Support Jobs in Kenya

69 Jobs Found

The customer service and support sector offers a diverse range of opportunities, with 69 current job vacancies. While hiring demand appears steady, the sector provides roles like Customer Service Officer, RECOVERY OFFICER INTERN - WESTERN KENYA, and CUSTOMER COMMUNICATION & BILLING ASSISTANT, showcasing the variety of positions available. These roles are concentrated in key cities, with Nairobi being a hub for many of these vacancies.

Salary & Benefits

Among roles that advertise a salary, typical pay ranges from KES 15,000 to KES 30,000 per month. Senior positions can earn upwards of KES KSH 30,000, reflecting the importance of experience in compensation. Common benefits often include a competitive base salary, potential equity packages, and high commissions, appealing to a diverse workforce.

Skills & Experience

A diploma is the most common requirement, with bachelors also accepted. Most roles ask for 1 year of experience, with some requiring 2 years, and positions are mainly at entry level.

Key Responsibilities & Tasks

These positions focus on addressing customer needs and queries efficiently. Senior roles, on the other hand, require managing and leading teams, strategizing customer interactions, and improving service protocols to enhance the customer experience.

Industries & Companies

The top industries actively recruiting include banking, finance & insurance, recruitment, and tourism & travel. Employers like Optimise Outsourcing and BrighterMonday Consulting are particularly active, with listings spread across numerous organisations. This distribution indicates a healthy demand for customer service professionals across different sectors.

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