Customer service & support Jobs in Kenya
Customer Service & Support Jobs in Kenya
Customer service and support jobs offer a variety of opportunities for individuals looking to engage with clients and help resolve their inquiries. With 70 available jobs, there is a steady stream of openings in this sector. Among the most common roles are collections agent and call center agent, indicating an emphasis on maintaining client relations and effective communication.
Salary & Benefits
In the customer service and support sector, salary ranges vary. Most positions sit in the KSh less than 15,000 band, offering an entry point for many job seekers. However, those with more experience or seniority can expect to earn within the KSh 30,000 - 45,000 band, showcasing the potential for growth. Benefits commonly offered in these roles may include a competitive base salary, potential equity packages, and flexible working conditions such as fully remote work.
Skills & Experience
A diploma is the most common requirement for customer service and support positions, with a bachelors also widely accepted. Proficiency in CRM systems is advantageous, along with familiarity with Excel. Critical soft skills in this field include communication, problem-solving, and attention to detail. Most roles request 2 years of experience, though some positions require a bit more, such as 3 years.
Key Responsibilities & Tasks
For junior or entry-level roles in customer service and support, typical tasks include responding to customer queries and data entry, ensuring that customer needs are addressed efficiently and effectively. As for senior positions, responsibilities may extend to managing team performance, overseeing client satisfaction, and strategizing improvements in customer support services.
Industries & Companies
The top industries actively recruiting include banking, finance & insurance (14% of listings), retail, fashion & FMCG (13%), and advertising, media & communications (9%). Leading employers in this sector are BrighterMonday Consulting, WORK GLOBAL CAREERS LIMITED, and JAWABU HR CONSULTANCY SERVICES LIMITED. The listings illustrate that recruitment is distributed across a variety of companies, with no single employer overwhelmingly dominating the market.
Influx. Inc
Customer Service & Support
Today
Liquid Intelligent Technologies
Customer Service & Support
Today
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Cerba Lancet Kenya Limited
Customer Service & Support
Today
Cerba Lancet Kenya Limited
Customer Service & Support
Today
Cerba Lancet Kenya Limited
Customer Service & Support
Today
Teleperformance
Customer Service & Support
Yesterday
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