Customer Service & Support Jobs in Kenya
The customer service and support sector offers a diverse range of opportunities, with 65 current job vacancies. While hiring demand appears steady, the sector provides roles like Debt Collection Agent, CUSTOMER SERVICE EXECUTIVE, and Customer Service Officer, showcasing the variety of positions available. These roles are concentrated in key cities, with Nairobi being a hub for many of these vacancies.
Salary & Benefits
Among roles that advertise a salary, typical pay ranges from KES 30,000 to KES 30,000 per month. Senior positions can earn upwards of KES KSH 45,000, reflecting the importance of experience in compensation. Common benefits often include a competitive base salary, potential equity packages, and high commissions, appealing to a diverse workforce.
Skills & Experience
A bachelors is the most common requirement, with diploma also accepted. Essential soft skills include communication, problem-solving, and time management. Most roles ask for 2 years of experience, with some requiring 3 years, and positions are mainly at entry level.
Key Responsibilities & Tasks
These positions focus on addressing customer needs and queries efficiently. Senior roles, on the other hand, require managing and leading teams, strategizing customer interactions, and improving service protocols to enhance the customer experience.
Industries & Companies
The top industries actively recruiting include banking, finance & insurance, recruitment, and advertising, media & communications. Employers like BrighterMonday Consulting and Optimise Outsourcing are particularly active, with listings spread across numerous organisations. This distribution indicates a healthy demand for customer service professionals across different sectors.
JAWABU HR CONSULTANCY SERVICES LIMITED
Customer Service & Support
1 month ago
We are seeking a detail-oriented and experienced Customs Clearance Clerk to join our team. The successful candidate will be responsible for coordinating customs clearance processes, ensuring compliance with customs regulations, and facilitating the timely clearance of imported and exported goods.
Buysimu Technologies Limited
Customer Service & Support
1 month ago
The Portfolio Officer is responsible for managing customer accounts by providing excellent customer service, recovering outstanding debts, resolving customer disputes, and ensuring compliance with company policies and legal requirements. The role also involves meeting collection targets, and contributing to improved debt recovery performance
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iHR Consulting Ltd
Customer Service & Support
1 month ago
Respond promptly and professionally to customer enquiries and service requests via phone, email, and other communication channels.
JAWABU HR CONSULTANCY SERVICES LIMITED
Customer Service & Support
1 month ago
We are seeking a highly organized and detail-oriented Customs Clearance Officer to join our team. The successful candidate will be responsible for coordinating and managing import and export customs clearance processes, ensuring compliance with Kenyan customs regulations, and facilitating the timely clearance of cargo.
JAWABU HR CONSULTANCY SERVICES LIMITED
Customer Service & Support
1 month ago
This position supports management and regional sales teams by coordinating sales follow-up, maintaining customer information, monitoring store progress, preparing reports, managing WhatsApp communications, and ensuring smooth operational coordination.
JAWABU HR CONSULTANCY SERVICES LIMITED
Customer Service & Support
1 month ago
A fast-growing Renewable Energy and Energy Storage Company is expanding its operations in Kenya and is seeking a reliable, organized, and safety-conscious Warehouse Keeper / Forklift Operator to support our warehouse operations. This role is ideal for an experienced warehouse professional with proven forklift operating
AFRICAN LABOUR SOLUTIONS
Customer Service & Support
1 month ago
General Purpose Our client, a medical clinic, is seeking to hire a Customer Experience & Billing Assistant who will be responsible for managing patient interactions, maintaining accurate records, and ensuring smooth billing processes.
Sportswave Group
Customer Service & Support
1 month ago
Attending Live Matches and update statistics via mobile application
Implex Engineering Company Ltd
Customer Service & Support
1 month ago
A solar sales representative is an energy consultant who educates homeowners or businesses on renewable energy and sells tailored solar power systems. They drive lead generation, conduct technical site assessments to calculate system sizes, and present personalized financial proposals emphasizing long-term cost savings, ROI, and other benefits
Futureinno Digital Tech Limited
Customer Service & Support
2 months ago
The role of telephone-based debt collection offers significant growth potential; it effectively hones communication, negotiation, and persuasion skills, enabling job seekers to rapidly master efficient communication techniques and enhance their overall capabilities in conflict resolution and client interaction.
JAWABU HR CONSULTANCY SERVICES LIMITED
Customer Service & Support
2 months ago
We are seeking a dedicated, responsible, and highly organized Motorcycle Driver & Document Handler to join our team. The successful candidate will be responsible for the timely delivery and collection of documents, supporting office administrative functions, assisting with stock and goods verification, and ensuring efficient communication .
Brites Management Services Limited
Customer Service & Support
2 months ago
Serve as the first point of contact for customer inquiries, requests, and complaints through various communication channels.
Customer Service & Support
2 months ago
We are seeking Customer service Representatives for a Business Process Outsourcing client (BPO) who offers tailored solutions to drive efficiency, reduce costs and enhance customer satisfaction to optimize operations while ensuring seamless customer interactions.
Customer Service & Support
2 months ago
We are seeking Customer service Representatives for a Business Process Outsourcing client (BPO) who offers tailored solutions to drive efficiency, reduce costs and enhance customer satisfaction to optimize operations while ensuring seamless customer interactions.
Customer Service & Support
2 months ago
We are seeking Customer service Representatives for a Business Process Outsourcing client (BPO) who offers tailored solutions to drive efficiency, reduce costs and enhance customer satisfaction to optimize operations while ensuring seamless customer interactions.
GAME TOSHA LIMITED
Customer Service & Support
2 months ago
We are looking for a responsible and communicative professional with call-center experience who can effectively interact with customers, work with CRM systems, and maintain a high level of customer service.
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