Assessment
Why is there a skills assessment?
The employer wants to assess each candidate equally and fairly, and give you the opportunity to show your abilities.
How long is the assessment?
Normally between 25 - 45 mins depending on the skill being assessed.
Can I retake the assessment?
No, you can't re-take an assessment
Make sure you are ready and can focus 100% with no distractions.

Job Summary

Applications are invited from qualified persons for the above vacant position.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Roles and Responsibilities:
•    Receiving requests for taxi via telephone, email or through the dispatch system.
•    Efficiently and accurately enter the bookings done through email and telephone in the e-cab system
•    Coordinate and dispatch jobs to drivers, liaising with clients and drivers to ensure excellent service delivery
•    Assist drivers in answering questions and solving customer or vehicles problems
•    Monitor drivers  through the tracking system to ensure quality work performance
•    Follow up on any complaints and accident and report to the operations supervisor
•    Ensure proper working conditions of the e-cab system, internet, trail my car and report to the supervisor any downtime.
•    Handle customer questions and complaint while ensuring the procedure to solve problems is followed.
•    Communicate with customers in regard to the trips and provide all information regarding the trip.
•    Handle service problems politely and efficiently, always available for customers.
•    Provide a change of shift report as per control manual procedure
•    Report any incidents and issues of concern to the supervisor e.g. drivers failing to report  to work, misplaced vehicle accessories and tools, un-authorized movements, accidents etc.
•    Report all customers complain received by email, telephone or face to face reported through a driver.
•    Ensure all drivers have reported to work and are logged in to the e-cab system.
•    Ensure the control room is manned by two controllers at any one time
•    Attend all meetings called by the management.
•    Accurately input journey details from e-mail bookings into data dispatch system
•    Operate the booking system effectively.
•    Ensure the control room is always kept neat at all times.
•    Perform other related duties as assigned or requested

Requirements:
•    Diploma in business or any other related field
•    Previous experience in customer support role
•    2 to 3 years of experience.

Important Safety Tips

1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

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Nairobi
| Full Time |
Confidential
2w