Club Manager / Operations Manager

The successful candidate must demonstrate practical, hands-on capability in the following areas:

1. End-to-End Club Operations

• Proven experience running daily club/bar/lounge operations

• Ability to manage opening/closing procedures, shift controls, and service flow

• Strong understanding of bar operations, floor supervision, and night-time economy dynamics

2. Staff Leadership & Workforce Control

• Experience recruiting, training, scheduling, supervising, and disciplining hospitality staff

• Ability to enforce SOPs, dress code, service standards, and performance targets

• Competence in managing DJs, MCs, promoters, security, and casual staff

3. Financial Controls & Asset Protection

• Demonstrated ability in daily sales reconciliation (cash, MPESA, POS)

• Strong stock control, procurement oversight, wastage management, and theft prevention

• Experience preparing daily, weekly, and monthly operational performance reports

4. Customer Experience & Reputation Management

• Proven customer service leadership and complaint resolution under pressure

• Ability to maintain high service quality, ambience, and brand standards

• Experience managing VIPs, corporate clients, and high-traffic nights

5. Compliance, Safety & Risk Management

• Working knowledge of liquor licensing, county government requirements, and public health standards

• Experience coordinating security teams, crowd control, and incident response

• Ability to maintain compliance records, inspection readiness, and risk controls

6. Events, Marketing & Revenue Growth

• Proven ability to plan and deliver theme nights, events, and promotions

• Experience working with DJs, artists, promoters, and sponsors

• Ability to grow customer base, repeat visits, and average spend per customer

7. Management Maturity & Professional Conduct

• High integrity, confidentiality, and accountability

• Strong communication, negotiation, and conflict management skills

• Physically and mentally fit for night operations and extended hours

Minimum Requirements

• Diploma or Degree in Hospitality, Business, or related field

• Minimum 3 years’ experience managing a club, bar, lounge, or hospitality operation

• Verifiable track record in operations control, staff leadership, and revenue performance