Counter Sales Officer

Surelift Solutions Limited, on behalf of our client in the hardware industry, is seeking a results-driven and customer-focused Counter Sales Officer to join their team.

Key Responsibilities

• Attend to customers at the sales counter and provide product information and recommendations.
• Process sales transactions accurately and efficiently.
• Promote and upsell hardware products to achieve sales targets.
• Build and maintain strong customer relationships.
• Follow up on customer inquiries and quotations.
• Monitor stock levels and report low-stock items.
• Ensure products are properly displayed and organized.
• Prepare daily sales reports and maintain accurate records.
• Handle customer complaints and resolve issues professionally.
• Collaborate with the store team to maximize sales opportunities.

Qualifications & Requirements

• Diploma or Bachelor's Degree in Sales, Marketing, Business Administration, or a related field.
• Minimum of 3 years' experience in counter sales within a hardware, construction materials, or building supplies environment.
• Strong knowledge of hardware products and construction materials.
• Excellent communication, negotiation, and customer service skills.
• Proficiency in basic computer applications and sales systems.
• Ability to work independently and meet sales targets.
• Strong organizational and problem-solving skills.

Compensation

• Retainer: KES 15,000 per month.
• Attractive commission structure based on sales performance.

Key Competencies

• Sales and persuasion skills.
• Customer relationship management.
• Product knowledge.
• Teamwork and professionalism.
• Goal-oriented and self-motivated.
• High integrity and accountability