CREDIT CONTROLLER – HOSPITAL

KEY ACCOUNTABILITIES

1. Credit Management & Collections

• Monitor and manage the hospital’s accounts receivable portfolio, ensuring payments are received within agreed timelines.
• Initiate follow-up actions on overdue accounts via phone, email, and formal correspondence.
• Develop and implement strategic collection plans for aging debts, while maintaining professionalism and empathy.

2. Billing & Invoice Verification

• Collaborate with billing officers and accounts staff to validate and reconcile invoices before submission to clients and insurers.
• Ensure timely generation and dispatch of invoices to patients, insurance providers, and corporate clients.
• Investigate and resolve invoice disputes, errors, and billing discrepancies.

3. Insurance & Corporate Account Coordination

• Liaise with insurance companies to track claim submissions, approvals, denials, and payment timelines.
• Follow up on rejections and incomplete claims to ensure reprocessing or resubmission.
• Maintain strong working relationships with insurance contacts and corporate account managers.

4. Account Reconciliation & Adjustments

• Reconcile the accounts receivable ledger to ensure all payments, credits, and write-offs are accurately captured.
• Process adjustments, refunds, or credit notes where applicable.
• Generate debtor aging reports segmented by patient, insurer, and corporate partner.

5. Reporting & Compliance

• Prepare daily, weekly, and monthly reports on collections, outstanding balances, and recovery rates.
• Identify high-risk accounts and recommend appropriate debt recovery actions or provisions.
• Ensure compliance with financial policies, internal controls, and healthcare industry billing regulations.

6. Internal Stakeholder Engagement

• Work closely with the billing, finance, front office, and customer service teams to address and resolve payment issues.
• Support audits and internal reviews related to receivables and credit risk management.
• Participate in finance meetings and provide insights to improve the receivables cycle.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• Professional qualifications such as CPA Part II or higher are a distinct advantage.
• Minimum of 3 years’ experience in credit control, debt collection, or receivables management — preferably within a hospital, health insurance, or medical services environment.
• Proficiency in Excel and accounting/ERP systems (e.g., QuickBooks, Navision, or hospital ERP).
• Familiarity with hospital billing systems and insurance claim cycles is essential.