Customer Service and Administration Officer

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGOâs in various business sectors across Africa.

Our client, a high-end Lodge in Nanyuki, is looking for a skilled Customer Service and Administration Officer who will be responsible for responding to client enquires and providing administration support as necessary. The ideal candidate Must have a minimum of 3 years of experience within the Customer Service or Merchandise Industry.

Key Responsibilities :

Handle all customer inquiries, as well as any returns or other queries. Handle guest feedback, complaints, and requests professionally and promptly, aiming for guest satisfaction. Be able to handle inquiries from the global sales market. Maintain accurate records of merchandise inventory, including tracking stock levels, restocking items, and conducting regular stock checks. Coordinate with suppliers and vendors to ensure timely deliveries of merchandise and supplies. Negotiate with suppliers to secure favourable terms, prices, and quality standards for merchandise. Handle general administrative tasks, including answering phones, responding to emails, and maintaining a tidy office environment. General office duties.

Key Requirements :

Relevant bachelorâs degree. A minimum of 3 years of experience in the Customer Service or Merchandise Industry in a similar position. Effective written and verbal communication skills. A high level of attention to details. Ability to work effectively within a team and independently. Experience using computers for a variety of tasks. Competency in Microsoft applications including Word, Excel, and Outlook. Willing to work in Nanyuki.