CUSTOMER SERVICE EXECUTIVE
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Job summary
Our client is seeking a professional and customer-focused Customer Service Executive to join their team. The ideal candidate should have previous experience as a Call Center Agent, Customer Care Representative or in an Administrative role. The successful candidate must be well-groomed, presentable and possess excellent communication.
Min Qualification:
Diploma
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
Key Responsibilities
- Respond to customer inquiries professionally via phone, email, and in person.
- Handle customer complaints and provide timely resolutions.
- Maintain accurate customer records and documentation.
- Process customer requests and follow up to ensure satisfaction.
- Coordinate with internal departments to resolve customer issues.
- Perform general administrative duties as assigned.
- Uphold high standards of customer service and professionalism.
Requirements
- Diploma or Degree in Business Administration, Customer Service, Communication, or a related field.
- Experience as a Call Center Agent, Customer Care Representative, or Administrator.
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving skills.
- Proficient in Microsoft Office applications.
- Must be presentable, well-groomed, and professional.
- Ability to work under pressure and manage multiple tasks effectively.
- Positive attitude and strong customer service orientation.
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