Customer Service Experts
Job summary
No selling involved. You will provide fast, accurate responses to customer inquiries, resolve complaints, and ensure excellent customer satisfaction throughout the whole process.
Job descriptions & requirements
Key Responsibilities
Respond to customer inquiries via live chat in a professional and timely manner.
Support the entire order cycle: pre-sales, sales, and after-sales (consultations, complaints, dispute resolution).
Maintain close contact with high-value customers and assist with account verification.
Work towards achieving monthly targets.
Monitor market trends, analyze challenges, and recommend improvements.
Requirements
Diploma or higher qualification; experience in e-commerce or customer service is an added advantage.
Willing to work in 12 hours rotating shifts (24/7 operations, on-site in Nairobi).
Proficient in MS Word, Excel, and other basic office software.
Strong communication and interpersonal skills.
Patient, detail-oriented, with good problem-solving and time management abilities.
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