Customer Service & Support Jobs in Kenya

Responsible for resolving customer issues via online channels and over the phone

We are a private security company and seek to recruit qualified personnel for the post of Customer Service Representative.

Our client, a fast-growing UK-based short-let and serviced accommodation company managing 80+ properties listed on Airbnb and Booking.com, is looking for a proactive and customer-focused Guest Services Executive to join their remote team.

The Call Center Manager is responsible for planning, coordinating, and supervising the daily operations of the Call Center Department to ensure exceptional customer service, efficient handling of client inquiries, and achievement of departmental performance targets.

Hakki Africa Ltd is a leading provider of vehicle financing solutions, dedicated to helping individuals and businesses secure affordable and flexible auto loans. We are looking for a proactive, results-driven, and customer-focused individual to join our Collections Team.

作为一线服务团队的“大脑”，管理复杂案件、质量保证和现场运营。

Initiate outbound calls to corporate customer leads, introduce products, explore needs, screen for potential leads and drive deal closure; be responsible for customer follow-up and CRM record-keeping, and achieve sales targets and outbound call process metrics. Requirements: clear communication skills, strong stress tolerance, goal-oriented mindset

A well-established specialist clinic in Nairobi seeks a warm, articulate and highly organised Customer Care Executive. You will be the voice of the clinic: the first person our patients speak to and the person who keeps every booking, message and record in order.

Hakki Africa Ltd is a leading provider of vehicle financing solutions, dedicated to helping individuals and businesses secure affordable and flexible auto loans. We are seeking highly organized individuals capable of managing multiple tasks efficiently, think analytically, and approach challenges with creative, practical solutions.

The job holder is responsible for overseeing, managing daily operations and to driving the performance of customer experience at Betika. The job holder is responsible for ensuring excellent customers service, effective and efficient issue resolution and the overall satisfaction and experience of Betika Customers across all social media platforms.

As Operation Customer Expert (Local/Expat) you will be responsible for monitoring and applying a predetermined set of rules and guidelines to user-generated posts in order to best determine whether the communication is acceptable.

To ensure timely collection of outstanding debts as per agreed terms and limits.

The Operation Customer Expert is responsible for providing professional and quality customer service both internally and externally.

Capen Credit Limited is a non-deposit-taking microfinance company providing accessible business financing to entrepreneurs. We are looking for a disciplined, persistent, and results-oriented Recovery Officer Intern to support the recovery of long-outstanding and defaulted loan accounts.

Capen Credit Limited is a non-deposit-taking microfinance company providing accessible business financing to entrepreneurs. We are looking for a confident, customer-focused, and results-oriented Call Center Agent Intern to support customer follow-up, loan collections, and portfolio performance.

Capen Credit Limited is a non-deposit-taking microfinance company providing accessible business financing to entrepreneurs. We are looking for a detail-oriented, analytical, and trustworthy Verification Officer Intern to support customer verification, credit risk management, and fraud prevention.