DEBT COLLECTOR

REPORTING TO: TEAM LEADER - DEBT COLLECTION

Responsible for collecting debts on behalf of clients. Ensuring that the firm’s client’s debts are collected within the agreed timelines  
Meeting monthly debt collection targets and providing timely debtors related information such as collection position per client and other required reports.

THE ROLE:
•    Debt collection on behalf of financial and commercial institutions, through calling customers, sending emails and text messages then negotiating on settlement or repayment plan. It also includes locating and making scheduled visits in order to negotiate for payment.
•    Advise customer on ways of clearing their debts while sensitizing them on the importance of paying their debts and consequences of non-payment.
•    Record information about customers’ financial status and collection efforts’ status by updating call outcome on BCCS.
•    Manage personal portfolio, ensuring all clients are given necessary attention and agreed collections rate are met.
•    Assist in resolving disputes between customers and clients.
•    Initiate the clearance process on cleared debts once you receive payment proof and have the same posted by the accountants.
•    Attend to walk in customers as well as respond to customers queries within the stipulated time.
•     Preparation of daily and monthly progress reports on accounts held as required by client.


Qualifications for the Debt Collector Job  

Requirements:

·         KCSE Certificate.      

·         Computer literacy MS Word, Excel, PowerPoint etc.

·         Fluency in both spoken and written English is a must.

 .            Strong Analytical & Negotiation Skills, Good Problem-Solving skills.

·         Good Communication and Interpersonal Skills.

I