Events & Banqueting Coordinator

Job Summary

The Events & Banqueting Coordinator is responsible for planning, coordinating, and overseeing the successful execution of conferences, weddings, corporate functions, and private events. The role serves as the key liaison between clients and internal departments, ensuring all event requirements are accurately communicated and executed while delivering exceptional guest experiences and maintaining the hotel's high service standards.

Key Responsibilities

• Coordinate and oversee the planning and execution of conferences, weddings, banquets, corporate events, and private functions.

• Act as the primary point of contact for clients from enquiry through event completion.

• Conduct client meetings, site inspections, and venue tours to understand event requirements.

• Prepare event proposals, quotations, banquet event orders (BEOs), and contracts.

• Coordinate event logistics with the kitchen, food and beverage, housekeeping, front office, and maintenance teams.

• Develop detailed event schedules and ensure all departments are fully briefed before each event.

• Monitor event setup to ensure rooms, equipment, décor, and service arrangements meet client expectations.

• Ensure seamless event execution by resolving operational issues promptly and professionally.

• Maintain regular communication with clients before, during, and after events to ensure high satisfaction levels.

• Support the sales team in identifying opportunities to increase conference, banqueting, and event revenue.

• Maintain accurate event documentation, reports, and client records.

• Ensure compliance with hotel policies, health and safety standards, and service quality requirements.

• Assist with post-event evaluations and continuous service improvement initiatives.

Qualifications & Experience

• Bachelor's degree or Diploma in Hospitality Management, Event Management, Business Administration, or a related field.

• Minimum of 3–5 years' experience coordinating conferences, banquets, weddings, and corporate events within a reputable 4- or 5-star hotel or luxury hospitality establishment.

• Proven experience coordinating multiple events simultaneously while maintaining exceptional service standards.

• Strong understanding of hotel banqueting operations and event planning processes.

• Excellent communication, organisational, and stakeholder management skills.

• Proficiency in Microsoft Office Suite; experience with hotel property management or event management systems is an added advantage.

• Ability to work flexible hours, including evenings, weekends, and public holidays, based on event schedules.

Key Skills & Competencies

• Event planning and coordination

• Banqueting operations

• Client relationship management

• Conference and wedding coordination

• Event logistics and execution

• Proposal and contract preparation

• Strong organisational and multitasking skills

• Excellent communication and interpersonal skills

• Problem-solving and decision-making

• Attention to detail

• Team collaboration and stakeholder management

• Customer service excellence

• Time management and ability to work under pressure

• Professionalism and presentation