Field Agent.

Key Responsibilities and duties.

• Meet the set KPIs required by the company – Collection Accounts to close Repossession

• Contact customers with balances and negotiate payment terms and schedules

• Perform field visits and submit reports/action plans to recover debt

• Manage relationships with local authorities and security officers

• Utilize various tracing techniques and strategies to collect information of customers with outstanding debts.

• Negotiate payment plans and the best course of action for a win win between customer and business

• Keep detailed interactions regarding conversations with customers and outcomes

• Communicate with management and other team members about methods and strategies to ensure a positive rate of customers agreeing to repay their debts

• Keep track of assigned portfolio to reduce the loan book.

•      Skip tracing and contacting debtors to inquire of their loan balance. 6 months – 1 year of call centre

Qualifications, skills and experience.

• Excellent communication skills – articulate and well spoken

• Excellent time management skills and ability to multitask and prioritize work

• Attention to detail and problem-solving skills

• Team Player.

• Self-motivated and proactive

• Flexibility and ability to adapt to change

• Problem-solving / solution-driven / negotiation

• Confident

• 6 months – 1-year debt collection experience.

• A diploma/bachelor’s qualification in a business-related course

• Computer literacy

• Previous collections experience in retail or financial services advantageous