Customer Service & Admissions Officer (A medium-sized School Academy)

Male candidates encouraged to apply 
Employer: A medium-sized school academy
Ref No: SGK-CS&AO-03-2026
Industry: Education
Job Category: Staff support
Town: Nairobi
Country: Kenya

Requirements:

• Diploma in customer service, public relations, education, or a related field.
• A university degree in the same field is an added advantage.
• Additional certifications in customer service, front office operations, public relations, or office administration are an added advantage.

Other skills and competencies required include:

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• High level of professionalism and customer care.
• Good computer application skills.
• Knowledge of social media and digital communication tools.
• Strong problem-solving skills and attention to detail.
• Ability to work under minimal supervision.
• Age: 25–30 years is preferred.
• Male candidates are encouraged to apply.

Experience:

• At least 3 years’ experience in customer service, front office, or admissions roles, preferably in a service-based organization.
• Experience in a school or faith-based institution is an added advantage.

Salary:

Kshs. 25,000 – 30,000 plus company benefits

Duties:

The Customer Service & Admissions Officer will be responsible for managing front-office interactions, handling inquiries from prospective and current parents/students, and supporting the student admissions process. The role requires a tech-savvy, organized, and customer-focused individual who can enhance the institution’s reputation through excellent service delivery by performing the following responsibilities:

Customer service support:

• Serve as the first point of contact for walk-in clients, phone calls, emails, and online inquiries.
• Provide accurate information about school programs, policies, fees, and schedules.
• Handle customer concerns, complaints, and feedback professionally and promptly.
• Maintain a welcoming and professional front office environment.

Admissions support:

• Guide prospective parents/students through the admissions process.
• Manage application forms, student records, and admissions documentation.
• Coordinate interviews, assessments, and school visits.
• Follow up on leads and ensure timely conversion of inquiries into enrollments.

Administrative duties:

• Maintain accurate student databases and filing systems (digital and physical).
• Prepare reports on admissions, inquiries, and customer engagement.
• Support communication between departments to ensure smooth operations.

Technology & systems use:

• Utilize school management systems effectively.
• Manage email correspondence, online platforms, and social media inquiries.
• Assist in digital marketing efforts such as responding to website or social media leads.