Customer Service & Support Jobs in Kenya

To serve as the primary bridge between GenKazi’s innovative technology and the human aspirations of our users. Your mission is to transform every interaction into an opportunity for empowerment—ensuring that every job seeker feels heard and every employer feels supported, ultimately fostering a world-class service culture that drives user reten ...

This role covers individual learners. It blends customer experience, sales support, coordination, and relationship management to deliver Centonomy’s promise of transforming how people think, earn, and invest money.

We are seeking a Customer Care Representative with at least one (1) year of experience to join our team in Westlands. The ideal candidate will be customer-focused, well-spoken, and comfortable using a smartphone to manage customer interactions and service-related tasks in a fast-paced environment.

The role focuses on managing day-to-day customer interactions, driving customer engagement, resolving escalations, and translating customer insights into actionable improvements that support business growth.

Looking for a flexible work-from-home opportunity where your effort directly determines your income? This is for you. At RWK Africa, we are expanding our sales team for MyAccurate Books Accounting Software — and we’re looking for driven, results-oriented individuals ready to turn conversations into paying customers.

Our client is looking for a performance-driven Digital Marketing & Customer Experience Executive to grow online sales, convert inquiries into orders, and coordinate customer jobs from checkout to delivery. This role is ideal for someone who understands e-commerce marketing, fast customer response management and structured order coordination

At least 3 years’ experience in customer service, front office, or admissions roles, preferably in a service-based organization.

Sales Call Center Agent Location: Nairobi South B Job Type: Full-time

Welcome guests warmly and handle check-in and check-out procedures efficiently

Head of Front Office

Our Client is a reputable health insurance brokerage firm seeking to hire a Front Office Officer. The successful candidate will be responsible for managing the front office operations, handling client inquiries, coordinating correspondence, and supporting medical insurance claim processes.

Entry-level Customer Service Executive role based in Kisumu. You will support Swfty customers, merchants, and riders by resolving inquiries, tracking orders, and ensuring smooth delivery experiences. Ideal for recent graduates or early-career candidates with strong communication skills and a customer-focused mindset.

The Customer Service Officer will be responsible for delivering exceptional customer support to clients within the automotive business.

Our client is hiring! Customer Service Lady – Laundry Experience Preferred

Advise customers on debt repayment strategies, highlighting the importance of settling debts and potential consequences of default.

We're looking for a customer-obsessed professional to own the full customer lifecycle from onboarding to retention. As the primary contact for customers and channel partners, you'll maximise value from our telecom and ICT solutions while collaborating cross-functionally to deliver exceptional service and growth.