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4 weeks ago

Job Summary

We are looking for a Front Office Manager who will be responsible for overseeing the day-to-day operations of the front desk, ensuring exceptional guest service, managing staff, coordinating between departments, and contributing to the overall operational efficiency and profitability of our beautiful apartment.

  • Minimum Qualification : Bachelors
  • Experience Level : Mid level
  • Experience Length : 2 years

Job Description/Requirements

Duties & Responsibilities.

  1. Guest Services Management: Ensuring smooth check-in/check-out, handling guest inquiries and complaints, and ensuring high service standards for VIPs and repeat guests.
  2. Team Leadership: Managing, training, and scheduling front desk staff, while overseeing performance and development.
  3. Operational Management: Supervising daily front office tasks, including reservations, billing, and interdepartmental coordination.
  4. Administration & Reporting: Implementing SOPs, generating daily and monthly reports, managing inventory, and ensuring compliance with regulations.
  5. Communication & Coordination: Facilitating communication across departments, managing group bookings, and ensuring emergency preparedness.
  6. Revenue Management: Encouraging upselling, promoting additional services, and assisting with occupancy and revenue optimization.
  7. Technology & Systems: Managing property management systems (PMS) and ensuring accurate guest information.
  8. Problem Solving & Crisis Management: Addressing guest complaints and leading responses during emergencies.
  9. Marketing: Helping with marketing by gathering guest data for personalized services and also marketing our apartment to different destinations and markets.

Qualifications;

  1. Bachelor’s degree in Hospitality and Tourism Management or related field
  2. Knowledge of hotel Property Management system (PMS) – preferably Ezee Absolute
  3. At-least 2-3 years of experience in front office in hotel industry


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