Front Office Manager/Customer Service

A leading Driving school and Technical college in Kenya with a proven track record in producing competent drivers and technical graduates is currently recruiting for the above position.

The employee will be expected to perform the following duties;

1. The overall leader at the branch, accomplishing individual branch objectives 

2. Ensuring that the branch meet the set targets 

3. Ensuring proper credit management

4. Conducting tele-marketing

5. Upholding quality services by organizing, planning, monitoring operations and procedures as per NTSA regulations. 

6. Ensuring aggressive marketing and analyzing the most suitable marketing strategies. 

7. Evaluating student preparedness for final government test hence scheduling them. 

8. Maintaining and enforcing quality customer service, analyzing problems hence recommending improvements.

9. Contributing to team effort by accomplishing related results as required.

10. Any other duty as it may be assigned by the management.

Minimum Qualification:

• Diploma

• Experience Level: Mid level

• Experience Length: 3 years

SKILLS AND QUALITIES: 

1. Dependability and reliability

2. Good Communication and interpersonal skills                   

3. Being self-motivated, self driven and having a positive attitude.

4. Respect for leaders and co-workers.

5. The ability to work on a team/in a team environment (team player)

6. Adaptability (flexibility).

7. Problem-solving skills.

NB: Male candidates are encouraged to apply.

If you believe you can clearly demonstrate your abilities to meet the criteria given above, please send your application via Apply Now Button.