HOTEL MANAGER

JOB TITLE: HOTEL MANAGER

NATURE OF JOB: FULL TIME

INDUSTRY: HOSPITALITY

SALARY: KSHS.100,000-150,000

JOB LOCATION: MUTHAIGA

DUTIES AND RESPONSIBILITIES

Operations Management

• Oversee all aspects of hotel operations including front office, housekeeping, food & beverage, maintenance, and guest services.
• Ensure seamless coordination among departments to deliver exceptional guest service and operational efficiency.
• Monitor daily performance and make improvements where necessary to meet or exceed hotel standards.

Financial Management

• Develop, manage, and monitor budgets and financial plans to ensure profitability.
• Implement cost control measures and ensure adherence to financial targets.
• Analyze financial reports and provide regular updates to ownership on hotel performance.

Strategic Leadership

• Provide hands-on leadership and direction to department heads and staff.
• Lead recruitment, training, and development of hotel staff to build a high-performing team.
• Set performance objectives, monitor progress, and provide regular feedback and coaching.

Guest Experience

• Ensure that guest satisfaction remains a top priority by maintaining high service standards.
• Handle guest complaints and feedback professionally, turning negative experiences into positive outcomes.
• Implement guest service initiatives and monitor performance through reviews and guest feedback platforms.

Hotel Setup & Projects

• Support or lead pre-opening activities, including setup of systems, vendor negotiations, and team onboarding (if applicable).
• Assist in the establishment of operational procedures and standard operating protocols.

Compliance & Quality Control

• Ensure compliance with health and safety regulations, licensing, labor laws, and hotel brand standards.
• Conduct regular audits and inspections to ensure high levels of cleanliness, maintenance, and service delivery.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree or Diploma in Hotel Management, Hospitality, Business Administration, or a related field
• Minimum of 8 years of experience in the hospitality industry, with at least 3 years in a senior management or leadership role.
• Proven experience in starting or assisting with the setup of a new hotel or hospitality project is a strong advantage.
• Strong understanding of hotel operations, including front-of-house and back-of-house functions.
• Proficiency in Property Management Systems (PMS) and Microsoft Office Suite.
• Excellent communication, leadership, organizational, and interpersonal skills.
• Financial acumen, including experience in budgeting, forecasting, and cost control.