Human Resource Officer (HRO)
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Job summary
Bachelor's degree in Human Resources, Business Administration, or related field.
Min Qualification:
Bachelors
Experience Level:
Mid level
Experience Length:
3 years
Job descriptions & requirements
Location: Camellia Gardens
Reports to: Director
Key Responsibilities:
1. Recruitment & Onboarding
• Develop job descriptions in collaboration with department heads.
• Lead talent acquisition, including sourcing, interviewing, and hiring.
• Create and manage structured onboarding and induction programs.
2. Employee Relations & Engagement
• Serve as a point of contact for employee grievances and conflict resolution.
• Promote a healthy, respectful, and inclusive workplace culture.
• Design employee engagement and recognition programs.
3. Performance Management
• Implement a performance appraisal system tailored to hotel operations.
• Facilitate goal-setting, performance reviews, and feedback mechanisms.
• Support supervisors in performance improvement plans.
4. Training & Development
• Conduct a training needs analysis across departments.
• Develop a basic training calendar (compliance, customer service, hygiene).
• Coordinate internal and external training sessions.
5. Compliance & Records
• Ensure compliance with labor laws, health and safety regulations, and hotel industry standards.
• Maintain accurate and confidential employee records.
• Manage contracts, warnings, disciplinary actions, and exit processes.
6. Payroll Support & Benefits Administration
• Coordinate with finance/payroll team to ensure accurate salary processing.
• Maintain records for attendance, leave, and overtime.
• Implement staff benefits and welfare programs in alignment with budget.
Key Performance Indicators (KPIs):
KPI Target/Indicator
- Policy and documentation rollout 100% of core HR policies documented and approved within 2 months
- Recruitment turnaround time Average time-to-hire ≤ 30 days
- Onboarding completion rate 100% of new hires complete onboarding within 7 days of joining
- Employee file compliance 100% completeness of all employee files within 60 days
- Performance review implementation 100% completion of reviews for all staff by review deadlines
- Training delivery At least 1 training session per department per quarter
- Compliance audits Zero major non-compliance issues in internal HR audits
- Attrition rate ≤ 10% voluntary turnover in first year (adjustable per context)
Qualifications & Requirements:
• Bachelor's degree in Human Resources, Business Administration, or related field.
• 3+ years of HR experience, preferably in hospitality or service industry.
• Strong knowledge of labor laws and HR best practices.
• Excellent interpersonal, communication, and organizational skills.
• Self-driven and resourceful, especially in setting up new systems.
• Experience with HR software/HRIS is an advantage.
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