OUTBOUND COLLECTIONS AGENT

OUTBOUND COLLECTIONS AGENT

 (NAKURU)

Reporting to: Team Manager

JOB SUMMARY

The overall objective of this role is to ensure the recovery of debts from clients on behalf of Highmark Services via inbound and outbound calls.

KEY RESPONSIBILITIES

• Make outbound calls to debtors owing the company short-term and long-term debts.
• Ensure allocated collection targets are achieved. 
• Advise debtors on ways of clearing their debts while communicating with them on the importance of paying their debts and the consequences of non-payment. 
• Resolve and mediate disputes between debtors and the company. 
• Send on request; proof of debt owed by a debtor to the company and earlier evidence of cheques paid to the company.
• Notify debtors on defaulted debts by mail, WhatsApp, and or telephone.
• Prepare approval requests for negotiated settlements and follow up until the account is fully settled and the balance is paid off. 
• Maintain and prepare daily collections reports, updates, and status.
• Initiate demand and reminder letters to all defaulting customers and review all credit accounts for proper documentation and monitoring. 
• Initiate the clearance process on cleared debts once you receive payment proof and have the same shared to the company.
• Provide debtors with a statement of account upon request• 
• Maintaining data integrity and keep customer details confidential. 
• Responding to all customer correspondences via e-mail, telephone, and postal mail. 

REQUIRED QUALIFICATIONS AND EXPERIENCE 

•  Reporting to the Team Manager, the Debt Recovery Officer will: 
• Possession of a Diploma in any field from a recognized institution with at least 1-2 years experience in Debt Collection/Credit or Sales and Marketing. 
• A diploma in either Banking/Credit management background will have an added advantage. 
• Demonstrate a clear understanding of recovery processes with a sound understanding of debt recovery processes and techniques. 
• Should have strong analytical power, good problem-solving skills, and the ability to work under immense pressure.
• Must have the ability to translate and apply Credit knowledge to improve positive results in negotiations with clients.
• Excellent written and communication skills and the ability to communicate effectively to individuals and groups of people. 
• Certificate of good conduct.

Salary: Retainer of kshs 10,000 plus commissions

Method of Application:

 Interested and qualified candidates should forward their CV to: highmarkservicesclum@gmail.com using the position as the subject of the email.