Project Manager, Customer Engagement and Services

Responsibilities and Duties:

• Develop and manage a detailed project schedule and work plan.
• Provide project updates on a consistent basis to various stakeholders.
• Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
• Utilize industry best practices, techniques, and standards throughout entire project execution.
• Monitor progress and make adjustments as needed.
• Measure project performance to identify areas for improvement.
• Maintain tasks and schedules in project management systems and tools.
• Support other project teams with project initiation and closure.
• Work in Calix, customer and vendor systems as required.
• Order, track and expedite materials.
• Track project costs in order to meet budget.
• Ability to analyze data and provide recommendations.
• Document project notes and action items.

Qualifications:

• Calix requires all employees based in North America who will work onsite at a Calix office, attend in-person meetings, and/or travel on behalf of Calix to be fully vaccinated. Calix will consider requests for reasonable accommodations as required under applicable law.
• Excellent oral & written communications skills.
• Strong interpersonal and organization skills.
• Ability to evaluate and prioritize tasks in an evolving environment.
• Ability to work independently and multi-task.
• Strong customer service skills.
• Bachelor’s degree in computer science, business, or a related field.
• 2-4 years of project management and related experience.
• Proven ability to solve problems creatively, highly resourceful.
• Strong familiarity with project management software tools, methodologies, and best practices.
• Experience with Salesforce, Adobe Acrobat Suite, Microsoft Office including Excel, Word, Project, and PowerPoint.