Project Manager, Customer Engagement and Services
Customer Service & Support
Bachelor’s degree in computer science, business, or a related field. 2-4 years of project management and related experience.
- Minimum Qualification:Bachelor
- Experience Level:Entry level
- Experience Length:2 years
Responsibilities and Duties:
- Develop and manage a detailed project schedule and work plan.
- Provide project updates on a consistent basis to various stakeholders.
- Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
- Utilize industry best practices, techniques, and standards throughout entire project execution.
- Monitor progress and make adjustments as needed.
- Measure project performance to identify areas for improvement.
- Maintain tasks and schedules in project management systems and tools.
- Support other project teams with project initiation and closure.
- Work in Calix, customer and vendor systems as required.
- Order, track and expedite materials.
- Track project costs in order to meet budget.
- Ability to analyze data and provide recommendations.
- Document project notes and action items.
- Calix requires all employees based in North America who will work onsite at a Calix office, attend in-person meetings, and/or travel on behalf of Calix to be fully vaccinated. Calix will consider requests for reasonable accommodations as required under applicable law.
- Excellent oral & written communications skills.
- Strong interpersonal and organization skills.
- Ability to evaluate and prioritize tasks in an evolving environment.
- Ability to work independently and multi-task.
- Strong customer service skills.
- Bachelor’s degree in computer science, business, or a related field.
- 2-4 years of project management and related experience.
- Proven ability to solve problems creatively, highly resourceful.
- Strong familiarity with project management software tools, methodologies, and best practices.
- Experience with Salesforce, Adobe Acrobat Suite, Microsoft Office including Excel, Word, Project, and PowerPoint.
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